GP Pharmacist makes a difference to 15,000 people in Coventry and Birmingham

More than 15,000 patients across Virgin Care’s three GP Practices in the West Midlands are feeling the difference, after the company recruited a dedicated pharmacist to offer easier access to repeat medication and run regular reviews.

The pharmacist is working with patients at Broad Lane Surgery, Coventry Health Care Centre and Summerfield GP service, which is co-located with the urgent care centre, helping to ensure that medications prescribed to 15,000 patients are working well for patients.

The service is asking all patients using medicine on a repeat prescription to have what they take regularly reviewed in a meeting with the pharmacist, ensuring it is still effective and working well. The meetings are also an opportunity for people to better understand the medication they take.

Patients told the service they now “feel more comfortable and safe taking [medication]” and that “[they] will find it easier when [they] discuss it with the pharmacist in the future”.

Another patient said that it is reassuring to have uncertainties resolved by a qualified pharmacist.

All the people who had a review would either extremely likely (71%) or likely (29%) recommend the service to friends and family if they needed similar care or treatment.

The pharmacist is also qualified to prescribe medication to patients during review meetings.

James Andrews, National Quality Pharmacist at Virgin Care, said: “It is crucial that patients get the best quality outcomes from medicines, and by adopting a partnership approach our pharmacist has provided a professional patient-focused service to help her patients get the best from their medicines over time.

“As well as regularly reviewing patients who have medication on regular repeat prescription, the pharmacist also offers a new option for patients other than the GP or practice nurse who can help when visiting the practice with high blood pressure.”

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