‘Tea with Matron’ a success at Livingstone Hospital
A new initiative for people staying on the ward at Livingstone Community Hospital has started to help encourage feedback that allows the hospital to improve services for the people who use them.
Tea with Matron, is a listening opportunity for the hospital matron to meet and engage with patients and their carers over a cup of tea to sit and reflect on what the service has done well and what the service could do better.
The first began on 27 April 2018 and was a success. People who attended were positive about the service and commented on the kind and caring staff, and sang the praises of the therapists who encouraged and got them back on their feet.
One service user said of the initiative: “I like the idea that staff ask us what we think about the service especially over a cup of tea and a slice of cake.”
Tea with Matron will continue monthly and rotated across the rehabilitation wards Virgin Care runs at Sittingbourne Memorial Hospital, Sheppey Community Hospital, Gravesham Community Hospital and also Livingstone Hospital.
Ann Friend, Community Hospital Matron at Livingstone Community Hospital, said: “We really value feedback from everyone on what we do right and what we could be doing better. By doing something so simple and getting all our patients in one room is a great opportunity to listen to them to help us build and improve our service for future people.”
Since September 2016 adult community services have been delivered by independent provider Virgin Care on behalf of the local NHS, and remain free-at-the-point of need.