St Luke’s Health Centre rated ‘Good’ by CQC

St Luke’s Health Centre in Pantile Avenue, Southend on Sea, is pleased to announce that it has achieved an overall rating of ‘good’ from the Care Quality Commission (CQC) after its most recent inspection in July.

The inspection report published today rated the services as ‘good’ across all five measures of safe, effective, caring, responsive and well-led.

Positive feedback given in the inspection report concluded that the practice had a culture of ‘high-quality sustainable care’ and routinely reviewed the effectiveness and appropriateness of the care it provided. The report also recognised that staff treated patients with compassion, kindness, dignity and respect and helped patients to be involved in decisions about their care.

Inspectors found that waiting times, delays and cancellations were minimal and patients with the most urgent needs had their care and treatment prioritised.  Patients reported that the appointment system was easy to use.

The practice’s GP patient survey results were in line with national averages and results were higher than the national average in response to a question about how easy was it to get through to the surgery on the phone.

The CQC also found that the practice had in place ‘clear systems to keep people safe and safeguarded from abuse’ and there were ‘systems to assess, monitor and manage risks to patient safety’.

Lorna Salmon, Service Manager of St Luke’s Health Centre, said: “We are delighted to see the hard work of our staff recognised officially following the CQC inspection of our practice. We aim to provide our community with the highest possible standard of care, delivered with compassion and dedication.”

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