The Anchor Centre team won the Strive for Better award for its work which received Virgin Care’s first ‘outstanding’ rating from the Care Quality Commission (CQC).

Beth Wellsbury, National Lead for Professional Regulation and CQC, nominated the team for “always being proactive in its internal service reviews, not afraid to ask, question and challenge its ways of working to get the outstanding rating. We are immensely proud of the whole team.”

The team comprises Najeeb Waiz, Service Manager, Colette Macdonald, Assistant Service Manager, Dr Simon Webb, Rebecca Morey and Amanda Simms, Receptionists, Sarah Emsden, Advanced Nurse Practitioner, Heather Randle, Clinical Lead, Elaine Dunkerley, Practice Nurse and Karen Suckling, Administration.

The Anchor Centre is a GP surgery in Coventry which provides care for patients aged 16 and over who are homeless or vulnerable. It was rated ‘outstanding’ overall and in the three areas of  ‘well led’, ‘responsive’ and ‘caring’ in its CQC inspection.

The CQC praised the centre for taking a holistic approach to patient care, recognising the need to meet their emotional well-being as well as their health needs and noted that a number of patients had been supported by the practice to gain full time employment and housing.

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Our paediatrician really makes me feel comfortable and is so eloquent. It’s difficult to discuss any issues a child may have but she really made me feel at ease with her.

Community Paediatrics Wiltshire

94%

of people rating our services say they would recommend them to their friends and family.