Healthcare achievements across East Staffs celebrated

Virgin Care has described its achievements made over 2017/18 across the East Staffordshire Improving Lives Programme, following publication of the services’ Quality Account.

The Quality Account details the quality of services provided by Virgin Care and informs patients, staff and the public about the standard of care they can expect from the service, how it measures the quality of services and plans for further improving the quality of care provided.

Across East Staffordshire, some of the achievements include:

  • People in East Staffordshire who have been referred to Virgin Care’s Nutrition Support Service due to malnutrition, are now being offered the opportunity to have a food preparation demonstration in the comfort of their own home. The aim of this new initiative is to help people take back some control of their own wellbeing and enjoy the experience of eating once more.
  • Virgin Care has striven to improve the safety of prescribing and administration of medication. A dedicated pharmacist within the service has facilitated access to training for colleagues. The pharmacist has led on making improvements to non-medical prescribing through providing enhanced support to prescribers.
  • The East Staffordshire Learning Disability Primary Care Service has maintained a resource of advice to colleagues around raising awareness of the Mental Capacity Act, ensuring those people with a Learning Disability and those with issues around capacity have the same rights and are as valued as other people.
  • Colleagues in the Virgin Care Adult Ability Service provided training to other teams within East Staffordshire on assessment of seated posture. This led to the creation of a new assessment form and a plan to extend the training further around posture when lying down.
  • The Virgin Care Improving Lives programme granted an award to enable St Giles Hospice to extend the Holly Road Supportive Care centre’s offer to the community, increasing awareness of the centre’s aims and vision within the community and exploring new ways to ensure the sustainability of the centre.

Michelle Lee, Managing Director of East Staffordshire Improving Lives Programme for Virgin Care, said: “We’ve delivered so much over the last 12 months and staff have described a great deal of pride in what has been achieved.

“Much of this, which is reported on in the Quality Account, is a result of our dedicated colleagues and how we’ve worked together with different providers to deliver improved services which work well together.”

The full Quality Account for 2017/18 can be found on Virgin Care’s website and includes more achievements in further detail, including progress against local quality priorities, Friends and Family Test scores and priorities going forward in 2018/19: http://www.virgincare.co.uk/quality-accounts-2018/

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