A wide variety of NHS services sit within the term ‘community services’. In very simple terms it means all the services that aren’t delivered in a large hospital (secondary care) or classed as primary care (like GP practices and urgent care centres).

We provide community services across the country. Within this hub you can find information on all our Surrey adult community services from community nurses, retinopathy and occupational therapy through to dental, neurorehabilitation and virtual wards.

In Surrey we have a community services contract which includes community hospitals, community nursing, audiology, occupational therapy, podiatry, urology, dental and mental health and wellbeing. Our community based adult services in Surrey alone cared for more than 700,000 people in 2013-14.

The aim of our community services and teams is to work together with other organisations to provide you with the care you need close to, or in your home as a seamless experience, regardless of who in the NHS is actually looking after you. Our staff have the skills and experience to make a real difference, so we empower them to challenge ‘the way things have always been done’.

We have also provided them with the latest tools, such as mobile working solutions, to give them more time with people using our services and make our service as safe as possible.

All of our community services are localised, but they have a common approach:

  • Improving your experience – we’re always looking to improve your experience, whether that means working with GPs who refer into our services to improve this process so we see you quicker or providing unexpected magic touches. In our community hospitals we have introduced patient packs and handbooks to make sure all our guests have all the little essentials and information they need during their stay.
  • Listening to you – we ask everyone using our services to feedback on their experience so we can find out what we’re doing well and what we need to do better. We have a network of clinical experts who share examples of best practice and learn together.
  • Care in the most appropriate place – we want to provide care in the best place for you, which is often in your own home. Through initiatives like our virtual wards in Surrey, where we work closely with our care partners (such as large hospitals), we can allow people with long-term conditions to be discharged from hospital and, wherever possible, supported at home.
  • Safe and consistent – we have to meet rigorous Care Quality Commission (CQC) standards for our services and we run our own internal inspections and have robust governance and reporting systems to monitor how all of our services are doing, so you can be confident that your care, safety and privacy are our absolute priorities.

Find our Surrey adult community health care services by using the map or read more about the Virgin Care difference.

Virgin Care is working with a range of other local partners in Surrey on the Guildford and Waverley Integrated Care Information Analysis Project. To find out how this information is going to be used and for answers to any other questions about the project please click here.

Click here to download our Quality Account 2015-16 for Surrey

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