We provide a wide range of children and young people’s services which look after the physical and mental health and wellbeing of children and young people up to the age of 19 years old.
We have been offering care and support to children, families and carers in Surrey since 2012 and have looked after more than half a million children in that time. We provide everything from public health nursing (also known as health visiting and school nursing), to specialist support for families with children with physical sensory or learning needs or disabilities.
Our aim is to provide a joined up service to make sure you have all information and care you need. We believe the best way to do this is to look individually at every child and young person and to work in partnership with other organisations. By providing the right service to you at the right time we want to ensure that you feel supported and empowered to make informed choices.
We have taken time to understand the local needs and pressures on our families by working with local parenting groups such as Parent’s Voice and Parent Carer Voice.
Our services are delivered out in the community, in our family’s homes, schools and children’s centres. We are always looking to reduce the time you have to wait for an appointment, so we can see you as quickly as possible, and make services more convenient by introducing combined or ‘one-stop’ clinics where possible. This is just one way we support carers who are central to how we design our services.
Our skilled teams are focused on providing great care, so we focus on their development and empower them to make a difference. The safety of every child we care for is our absolute priority and we have comprehensive governance and reporting systems to monitor the performance of our services.
More information about our children and young people’s services:
- Empowering families – we’re empowering our families by working with the community. Our services are working with their local county councils and education services on the SEND Pathfinder (Special Educational Needs and Disabilities) which allows individual integrated health, education and care plans. This includes enabling families that have a personal budget to meet the outcomes of their plan and give them direct control of their child’s health care.
- Responsive to you – we ask everyone using our service and their families for feedback on their experience so we can find out what we’re doing well and what we need to do better. We have a network of children and young people’s service leads to share examples of best practice and learn together.
- Safe and consistent – we have to meet rigorous Care Quality Commission (CQC) standards. We run our own internal inspections and have robust governance and reporting systems to monitor how all of our services are doing, so you can be confident that your care, safety and privacy are our absolute priorities.
Find our Surrey children and young people’s services by using the map or read more about the Virgin Care difference.