“Virgin Care are forever moving forward and not scared of change if it means making services better for employees and service users.”

What’s your role at Virgin Care?

I am the Children’s Audiology Office Manager working in paediatric audiology covering B&NES, west and mid Wiltshire and East Mendip. 

How did you join?

I transferred from another provider in April 2017 along with the rest of the child health department covering B&NES. At transfer we merged back with Wiltshire paediatric audiology which had split from B&NES the previous year.  The transfer to Virgin Care was a daunting one but 6 months on and I feel like we are now getting to grips with how Virgin Care works and all the new systems in place.

What’s your professional background?

I have only recently taken a side-step in my career to become Office Manager for paediatric audiology. Before this is I was the senior screener for the Newborn Hearing Screening Programme, screening babies for hearing loss, training health visitors to carry out hearing screens and also assessing others on behalf of the national screening committee. I was in this role for 5 years and it’s where my career started. Since then I have continued to grow and learn new skills, now managing people but still within the audiology service.

 What’s your role in Children’s Audiology?

I manage the admin team within paediatric audiology to ensure smooth running of the service and work closely with the Head of Service to do so.

What are you working on at the moment to help everyone feel the difference?

We are working on updating our booking system to ensure that families receive their appointments in a way that maximises attendance rates. We are also working on establishing a better process between paediatric audiology and the local hospital-based ENT department to ensure children having grommets are then referred back to our service in an effective way.

How has your role developed since you joined us?

I’ve had to learn a lot about managing people and also all the different processes in place to help you do this. Having never been a manager before means I’ve been learning new skills and knowledge every day and I am continuing to do so.

What’s the most challenging part of your role?

Probably having to be assertive and learning to have good relationships with my direct reports whilst maintaining a managerial disposition.

How have you felt the difference since you joined?

Seeing that Virgin Care really do want to hear that we’re doing a good job. We don’t just send out feedback cards, they also want this feedback to be recorded to develop and see where they can improve. That has shown me that Virgin Care are very much about doing its best for the service user.

What do you enjoy most about working for Virgin Care?

I love the fact that Virgin Care are proactive with offering opportunities to staff and always looking to grow employees and help them to help themselves. I also like that Virgin Care have big aspirations and are willing to make changes. We still use dictaphones and digital dictation is something that has been spoken about for years but only now that we are part of Virgin Care are we anywhere close to this, so to have equipment and a demo looming after just 6 months tells me that Virgin Care are forever moving forward and not scared of change if it means making services better for employees and service users.

 What would you say to someone considering a role at Virgin Care?

It’ll be a great chance for self development and growth.

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Our paediatrician really makes me feel comfortable and is so eloquent. It’s difficult to discuss any issues a child may have but she really made me feel at ease with her.

Community Paediatrics Wiltshire


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