“I am fortunate to work alongside a fabulous team in East Staffs who really do put our patients first. My managers and peers have been very supportive and I have felt valued”

What’s your role at Virgin Care?

I’m the Integration Manager with the Transformation team in East Staffordshire.

How did you join?

I have worked in the NHS all my career both clinically and in managerial roles. I applied for the role withVirgin Care as a new opportunity. My transfer to Virgin Care was easy, I got a wealth of information from the Arrivals event and have had good support from my managers.

What’s your professional background?

I have been a Paramedic and Advanced Practitioner in emergency care in my early career. The last 9 years I have worked as a manager on the urgent care agenda in an acute trust, and had a period of time working as a business manager in primary care.

What’s your role in East Staffordshire Improving Lives?

My role is in transformation to help implement the strategy in East Staffs. The projects I am working on are based around the front end of the acute trust.

What are you working on at the moment to help everyone feel the difference?

I am currently working on several projects, including a frailty pathway and with the ambulance service and our care co-ordination centre to improve the use of Rapid Response. This will enable more patients to be treated at home and reduce unnecessary ED attendances. Right care, right place, right time.

How has your role developed since you joined us?

My role has developed in the short time I have been here.  My management team has been proactive in identifying my previous experiences and utilised my skills and potential. This has helped me integrate in my new role, as I have been able to work on projects that are in my comfort zone whilst dealing with the newbie challenges we all face.

What’s the most challenging part of your role?

Learning a new organisation. You take simple things for granted when you have been in an organisation long term, such as who does which job, where to find a certain form, where are the facilities and how people like their coffee!

How have you felt the difference since you joined?

I have definitely felt the difference since joining.  I am fortunate to work alongside a fabulous team in East Staffs who really do put our patients first. My managers and peers have been very supportive and I have felt valued. Establishing a good culture is one of the most challenging things an organisation has to get right.

What do you enjoy most about working for Virgin Care?

The people I work alongside and their dedication to delivering the best care whilst supporting each other as a team.

What would you say to someone considering a role at Virgin Care?

Come on board, we will make sure you feel the difference too!

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