“I feel very connected with the idea we are trying to help people in a very tangible way. I really like the people and the way we are with each other, which is positive, helpful and values orientated.”


What’s your role at Virgin Care? Which service do you work in?

My role at Virgin Care is the Clinical Lead for the 7 practices in Reading, Maida Vale and Essex which make up our Primary Care Business Unit.

How did you join?

I was a GP in Surrey for 25 years and over the years had worked with Assura and Virgin on a number of healthcare projects alongside my day job as a full time GP. 2 years ago I wanted to develop my educational and leadership work, so I got in touch with Vivienne, Virgin Care’s Strategy & Transformation Director, and we had some really constructive conversations.

It has been great to join the company in January 2016 as I really like the values and people at Virgin Care. The role is quite diverse and challenging and I find I am using all the skills I have developed being a GP partner and trainer.

What’s your professional background?

I was a GP partner and trainer in a large suburban practice in Surrey. A role which was a mixture of clinician, people manager and small business owner.

What does your role entail?

My role is to ensure that GP practices are safe and providing good quality services to our patients. This occurs on many different levels from creating the right organisational culture to making sure room cleaning check lists at practices are completed.

What are you working on at the moment to help everyone feel the difference?

My team is working hard to develop resilient stable high performing teams in a hugely challenging NHS environment, as this will improve the care for patients going forward.

How has your role developed since you joined us?

My role has developed a great deal in the 15 months I have been at Virgin Care. We are in the process of setting up and developing our Primary Care Business Unit. This way of working allows us to generate better team focus  and clarity in a very challenging primary care environment. I think we will be well placed to provide good healthcare in the forthcoming years at scale and integrated healthcare models being suggested.

What’s the most challenging part of your role?

There are many emails, many meetings, lots of information, many interesting things you could do. Working out what’s important from a team development, safety and quality perspective and how best to use your time is a new challenge compared to being a GP where you tended to do what is scheduled for you by others. Being mindful of work / life balance and doing stuff that keeps you open and human is important but hard sometimes when you have those deadlines….

How have you felt the difference since you joined?

I feel I am working in a more dynamic, progressive and values orientated organisation since I have joined Virgin Care.

What do you enjoy most about working for Virgin Care?

I feel very connected with the idea we are trying to help people in a very tangible way. I really like the people and the way we are with each other, which is positive, helpful and values orientated.

What would you say to someone considering a role at Virgin Care?

If you are interested in joining one of our great primary care teams in Reading, Maida Vale or Essex, please get in touch. Our teams are really great people doing rewarding work in challenging environments.  Come and join us as I think our practices are really good places to be.

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Our paediatrician really makes me feel comfortable and is so eloquent. It’s difficult to discuss any issues a child may have but she really made me feel at ease with her.

Community Paediatrics Wiltshire


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