As Executive Director – People, Customer Service and Marketing I’m responsible for ensuring we provide a feel the difference experience for colleagues, patients and families.
Before joining Virgin Care, I worked for 18 years in large, blue chip organisations, primarily in retail, where I held various senior positions in HR, including colleague relations, policy and change.
Most recently I was HR Director for Costcutter Supermarkets Group, where my focus included business and HR strategy, organisational design, leading change, leadership development and colleague engagement/retention. Before that I was with Wm Morrison’s and Asda Walmart where, as well as HR, I was involved with frontline service delivery.
During my career I’ve learned the importance of balancing strategic thinking with the realities of operational delivery and making the complex simple, wherever possible. I’m passionate about developing people and driving performance by creating the right culture which is challenging but supportive.
My aim is to make lasting positive change at Virgin Care, while supporting the development of our colleagues so they can continue to do what they do best – providing outstanding care for those who need us.