St. Martin's Hospital, Clara Cross Lane, Bath BA2 5RP ASIST: 01225 396 000 (Please use option 2 for all referrals and enquiries for this service)

Welcome to B&NES Care and Support for Adults

Our service consists of Social Workers and Care Service Co-ordinators who undertake needs assessments and help you to plan the support you need, as well as supporting carers in their caring role.

We support any adult over the age of 18 who has care and support needs, and who lives in the Bath & North East Somerset area.

More about us

Our team of Care Advisors, Social Workers and Care Service Co-ordinators will discuss your needs with you and offer you information and advice. If appropriate, we will offer you an assessment and help you to plan the support you need. We also offer assessments for carers.

Further information on what to who is eligible for social care services and what to expect from a social care assessment can be found through the links below:

BATHNES Council – Will I be eligible for social care and support? 

BATHNES Council – What can I expect from a social care assessment?

BATHNES Council – What support can I expect as a carer? 

Our aim is to promote your wellbeing and to help you live independently for as long as possible.  We will enable you to access the support that you need, this may include referring you to our Reablement Service to help you maintain your independence, referring to a domiciliary care service as part of your care and support plan, signposting you to local support groups or helping you to set up a direct payment to purchase your own care and support.

For a comprehensive guide to the services we oversee in Bath and North East Somerset visit

Please type in your starting point in the box below to give you directions to the service location.

How do I access this service?

You can refer yourself to this service, or you can be referred by your GP or other health care professional. Please use the contact details for ASIST (Advice, Signposting, Information and Safeguarding Team) on the right of this page to self-refer or request information.

If you are concerned about a family member, friend or neighbour, you can refer them to ASIST who can respond to any new Safeguarding Adults concerns as well as dealing with all initial social care enquiries and referrals.

What does this service cost?

If you are found to require care and support following a needs assessment, Bath and North East Somerset Council will carry out a financial assessment of your circumstances to identify how much you may be required to contribute towards the cost of your care.

Please call us for further information regarding your eligibility for funding.

In what areas is this service available?

We currently offer this service in the Bath & North East Somerset area.

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital