St. Martin's Hospital, Clara Cross Lane, Bath BA2 5RP 01225 831 518

Welcome to B&NES Falls and Balance Service at St Martin’s Hospital

Our specialist Falls and Balance Service aims to provide advice, management and treatment for people who have balance problems or who have had a fall. This service, in conjunction with other community services, aims to reduce the number of falls that result in serious injury and ensure effective treatment and rehabilitation for those who have fallen or who are at risk of falling.

More about us

The service is for adults registered with a Bath and North East Somerset GP who have been identified as being at an increased risk of falling or who have had unexplained falls or black-outs.

This service is based at the Clara Cross Centre at St Martin’s Hospital, Bath, where most of the appointments would take place. Some therapy assessments may also take place in your home.

You may see one or more of the multi-disciplinary team, over a number of appointments.

The team includes:

Doctors – medical review and specialised tests
Administration – to deal with your queries
Nurses – holistic assessment of your health and wellbeing
Physiotherapy – optimise your physical fitness and address difficulties with movement and balance
Occupational Therapy – carry out an environmental falls hazard assessment and provide life style advice to help reduce falls, and they also provide advice on adaptations and specialist equipment
Therapy assistants – support the therapists to help you work towards your rehabilitation goals

What we do

We aim to find out the reasons for your falls and balance problems, and also the cause of your black-outs. We will also work with you to find solutions to improve your independence and confidence. The clinic provides advice and information to improve your safety and balance as well as assessing whether you are at risk of osteoporosis.

Your visit will take at least an hour and a half. You may see a nurse with a physiotherapist or a Doctor who will complete a comprehensive assessment of your needs. Your letter will inform you of whom you are seeing. Personal detail summary, pre-clinic assessment form and osteoporosis questionnaire will be sent with your appointment letter. Please bring these to the clinic along with your list of medications.

As part of your treatment you may be offered a short exercise and balance course, which will be based at the clinic or at a satellite centre. These courses are run by our specialist physiotherapy team.

For a comprehensive guide to the services we oversee in Bath and North East Somerset visit

Download leaflet here (pdf 0.65mb) Download Falls and Balance Leaflet here (pdf 1.39mb) Download Age UK - Staying Steady here (pdf 0.56mb) Download Fear of Falling here (pdf 0.50mb) Download Getting In and Out of a Chair leaflet here (pdf 0.73mb) Download Getting In Out of Bed Leaflet here (pdf 1.44mb)

Please type in your starting point in the box below to give you directions to the service location.

How do I access this service?

This service is available by referral through your Bath and North East Somerset GP or health worker only.

For professionals who would like to refer please email attaching the falls referral form to :

Download Falls Clinic Referral Form

In what areas is this service available?

We currently offer this service in Bath & North East Somerset.

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital