Keynsham Health Centre, St Clements Road, Keynsham, Bristol BS31 1AF 01225 395 331 | Textphone: 07812260515

Welcome to the Hearing and Vision service at Keynsham Health Centre

We offer support for adults in B&NES with sensory impairments and their carers. We are a skilled specialist team that provides relevant information, accurate assessments and services that promote their independence and safety.

More about us

The team comprises of social workers who have knowledge and skills in specialist communication (including BSL), deafness, visual impairment and dual sensory loss. The Social Workers undertake Care Act assessments with specific focus on sensory issues and their impacts. They provide specialist advice, information, signposting, emotional support and care planning.  They also participate in the Safeguarding Adults process bringing a specialist sensory impairment perspective. Their work can often include long-term complex case management providing support, enabling development and promoting wellbeing.

Rehabilitation Officer

We also have a Rehabilitation Officer for people with visual impairment. This specialist qualification is identified as a specific role in the Care Act 2014. The Rehabilitation Officer for Visually Impaired people has specialist knowledge of the impact of a visual impairment on daily life.  Specialist support is provided together with important information about specific eye conditions and their practical and emotional impact.

How we can help you

The service has extensive specialist skills which are used to foster and develop independence and confidence.  We teach on a one to one basis independent living skills, kitchen skills, communication skills (including braille, use of large print etc.) IT skills (use of new technology and specialist software), mobility skills (e.g. long cane use, orientation skills), low vision support and equipment assessments, enhancing use of remaining vision.


The team takes all opportunities to provide sensory impairment awareness training to other professionals and organisations as well as to family or those in touch with people with sensory impairment.  They work collaboratively and jointly with other professionals and organisations, ensuring the sensory perspective is not marginalised. The team continually tries to ensure their knowledge and skills are up to date and relevant through training and attending specialist events; included in this is understanding the possible application of new technology in the sensory impairment field.  This small multi professional team has a strong and solid foundation of wide knowledge and experience of the sensory impairment field which we constantly share with each other to the benefit of our client group.

We also work in partnership with Guide Dogs to provide a Habilitation service for children and young people with vision impairments on behalf of Bath and North East Somerset Council. This service undertakes a specialist assessment and provides advice, information and training in mobility and life skills to the children, their parents and teaching staff as appropriate in order to develop independence skills.

For a comprehensive guide to the services we oversee in Bath and North East Somerset visit

Please type in your starting point in the box below to give you directions to the service location.

Essential information for service users, for example ‘what to expect on your first appointment’

The team works in a person centred way and therefore the support we offer is unique to your circumstances. Typically, our social work support is framed around a Care Act Assessment which will take place within 28 days of referral, or when a person is 17.5 years old if going through transition from children’s to adult’s services.  This will identify your unmet eligible needs and we will then work with you to identify appropriate support.  A rehabilitation referral may result a specialist assessment that can lead to advice, equipment or a training plan.

We will always work with you to keep you safe, promote your independence and facilitate change. This is may include working closely with other agencies and professionals.

How do I access this service?

You can refer yourself to this service, or ask a friend, family member or health care professional to help you do so.

Anyone can make referrals to the team as long as the person concerned has given their permission for this to happen.

The team tends to operate Monday to Friday 9-5pm. Outside these times an Emergency Duty Team can be contacted on 01454 615165  for those in crisis and requiring an urgent social care response.

In what areas is this service available?

We currently offer this service in the Bath & North East Somerset area.

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital