St. Martin's Hospital, Clara Cross Lane, Bath BA2 5RP 01225 831 400

Welcome to B&NES Community Matron Service

Community Matrons are experienced nurses who work closely with GPs, District Nurses and other community based services such as therapists to help you stay as well as possible, for as long as possible. They are experts in assessing complex medical problems and supporting people who live with long-term conditions.

This service is for adults who are registered with a GP in the Bath & North East Somerset areas.

More about us

Community Matrons will work with you and your family to identify what care you require, and are closely linked with the other health professionals involved in your care. This means that after they’ve assessed your physical needs and designed a pathway of care with you, they can co-ordinate services to ensure care is provided as seamlessly as possible.

  • Act as clinical case managers developing a personalised care plan on the basis of the needs, preferences and choices of the patient with long-term conditions
  • Manage the patient journey proactively and seamlessly through all parts of the health and social care system
  • Deliver targeted health care so that housebound people remain healthier for longer, have a better quality of life and avoid hospital admission
  • Multidisciplinary working across boundaries and in partnership with secondary care clinicians and social services, for instance to manage hospital discharges
  • Undertake medication reviews, concordance and monitoring (including prescribing medicines)

For a comprehensive guide to the services we oversee in Bath and North East Somerset visit

Download Community Matrons - Contact Details here (pdf 0.19mb)

How do I access this service?

You can either self refer using the contact details on the right of this page, or you can be referred by your GP or other healthcare professional. You will then receive an initial assessment by a qualified nurse who will work with you to identify what your health needs are.

What does this service cost?

This service is funded by the NHS and is therefore of no cost to patients.

In what areas is this service available?

We currently offer this service in Bath & North East Somerset.

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital