The Hollies Council Office, High Street, Midsomer Norton, Bath BA3 2DP 01225 396 746 (General enquiries only (no referrals))

Welcome to B&NES Reablement Service

Our Reablement service provides short term therapy and support by working with adults in their own home or care home to prevent hospital admission, to facilitate early hospital discharge and to provide rehabilitation and support in order to help people maintain/regain their independence.

This service is for any adult over 18 years of age who is registered with a Bath and North East Somerset GP.

In some circumstances we can support a patient who has a GP registered outside of Bath and North East Somerset, but only if their local council is within Bath and North East Somerset.

Please contact us for further details, using the number at the top of this page.

More about us

Our service focuses primarily on:

  • Prevention of admission to hospital (Rapid Response – visit from a therapist within four hours)
  • Facilitating early discharge from hospital (a therapist will meet you at home within an hour of discharge)
  • Determining the appropriate level and type of service for your on-going needs
  • On-going rehabilitation based on an assessment of need by a therapist (Planned Rehabilitation)
  • On-going support based on an assessment of need by a social worker

For a comprehensive guide to the services we oversee in Bath and North East Somerset visit

Please type in your starting point in the box below to give you directions to the service location.

How do I access this service?

You can be referred for therapy by your:

  • GP
  • Paramedic
  • Health Care Professional

Yourself, your family member or your health or social care professional can also refer you for short term support to help you maintain or regain your independence. Please call 01225 396 000 and use Option 2 for Social Care enquiries and referrals.

What does this service cost?

This is an NHS/Council funded short term service and is therefore of no cost to you.

In what areas is this service available?

We currently offer this service via three teams, including St Martin’s Hospital in Bath, Keynsham Health Centre and The Hollies in Midsomer Norton.

Please note that these are our admin offices, and all treatment and care is provided in your own home.

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital