Carrswood Day Services, Twerton, Bath BA2 1RS 01225 396 063 01225 429 770

Welcome to the Bath Learning Disabilities Social Care Team

We are Social Workers and Support Service Co-ordinators who provide assessments, support and advice on housing, education and health issues, as well as supporting carers in their caring role. We can set up a package of care based on your assessed needs.

More about us

This service is for any adult of 18 years and over who has a learning disability, meets the Fair Access to Care Criteria (FACS) and has been assessed and confirmed as eligible for a service from our team.

We can also provide advice and information for young people (16 years and over) and their parents/carers. Please note that the young person would have to have been diagnosed with a learning disability and been referred to us through the Transitions team.

We can help you with:

  • Completing an assessment of a person’s health and social care needs
  • Setting up a personal budget and supporting the person to arrange a service to meet their needs
  • Reviewing a person’s current services and changing them if necessary
  • Completing an assessment of a carers needs, including respite care
  • Providing advice on benefits, housing, employment, education and training

The service comprises of a team of Social Workers who undertake Care Act Assessments and Support Planning for adults and children in transition who have a diagnosis of a learning disability.

The support we offer will include directly supporting service users, their families and carers through crisis and facilitating change which leads to improved wellbeing, life skills, independence and opportunities. The offer of a Care Act Assessment is usually our first point of contact with service users. This will identify someone’s eligible care and support needs. The team then carries out the support planning and micro-commissioning required in order to meet these needs including the setting up of direct payments.

We have strong links with the Complex Health Needs Service and other local providers who work within our locality. We signpost and make direct referrals to local services. This holistic approach is vital to achieve good outcomes for service users and manage complex decisions and risk.

For a comprehensive guide to the services we oversee in Bath and North East Somerset visit

Please type in your starting point in the box below to give you directions to the service location.

The service works in a person centred way and therefore the support we offer is unique to your circumstances. Typically, our support is framed around a Care Act Assessment which will take place 28 days from referral, or when a person is 17.5 years old if going through transitions.  This will identify your unmet eligible needs which we will then work with you to identify services and support.

We will also work with you to keep you safe, promote independence and facilitate change. This could be support in getting a job, moving home or learning new skills. This is likely to include working closely with other agencies to meet these outcomes.

Opening hours

The service tends to operate Monday to Friday 9-5pm. Outside these times an Emergency Duty Team can be used for those in crisis and requiring an urgent social care response. We work in a person centred way and therefore endeavour to carry out visits and assessments outside these times if we can.

You must have a diagnosis of a Learning Disability in order to be eligible for our service. If you do not have a Learning Disability diagnosis but feel you have care and support needs you can contact the ASIST team and request a Care Act Assessment from them. Or if you believe you have a learning disability you can request an eligibility assessment from our Complex Health Needs Service.

Referrals are responded to within 3 working days and we endeavour to complete a Care Act Assessment with 28 days of the referral being received.

Referrals can be made by anyone – GP, Health or Social Care Professional, Self, Carer. You will need to have the persons consent if referring on behalf of someone else or show that you are working in their best interest if they do not have capacity to give consent.

How do I access this service?

Anyone can refer a person with a learning disability who lives in Bath and North East Somerset and has a GP registered in that area.

A referral will be accepted from a GP or other health or social care professional, or a carer or relative can contact us by letter, telephone or email.

In what areas is this service available?

This service is available in the Bath and North East Somerset area.

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital