Welcome to Broad Lane Surgery
We provide greater access to healthcare in the Tile Hill and Eastern Green area of Coventry.
More about us
Clinics and services that are available in the surgery are:
- Blood pressure checks
- Cervical screening
- Childhood development services
- Childhood immunisations and pre-school boosters
- Information on staying healthy and health promotion
- Chlamydia screening
- Maternity medical services
- Support for stopping smoking
- Vaccinations and immunisations and
- Women’s health problems and menstrual advice
Plus treatment for:
- Coughs, cold and flu-like symptoms
- Minor cuts and wounds – dressings and care
- Muscle and joint injuries – strains and sprains
- Skin complaints – rashes, sunburn and head lice and
- Stomach ache, indigestion, constipation, vomiting and diarrhoea
The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.
Please type in your starting point in the box below to give you directions to the service location.
Registering with us
You can register with our surgery if you are a resident in the Eastern Green and Tile Hill area.
Please ask about our catchment area.
To register, you need to complete a patient registration form which is available from reception . Please note that proof of your address is required.
Booking an appointment
We offer an open surgery on weekday mornings so you can see a GP or prescribing nurse on the same day if you wake up unwell or require immediate necessary treatment. To register for an appointment, please arrive at 8am to book in. You will be given an approximate time that morning to see the GP.
Afternoon and evening appointments can be made in advance by either visiting or telephoning during opening hours.
You should be able to see a GP within 48 hours, a healthcare professional within 24 hours, your choice of GP within seven days and a pre-booked appointment up to four weeks in advance.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available. You are also entitled to request a chaperone during your appointment if you wish.
Arranging home visits
Home visits are available to you if you are a registered patient. If you are requesting a home visit, you must be housebound because of illness or disability.
If you need a home visit, please call the surgery before 10am if possible. A clinician may call you back to see if your problem can be dealt with over the telephone.
It may also be appropriate to send a nurse or arrange a hospital attendance for you.
Home visits are extremely time-consuming so please try to attend the surgery if possible.
How to find us
From the A45, coming from the direction of the M40 or M45, pass the Sainsbury’s and Homebase junction. Pass the fire station on your left and cross over two sets of traffic lights. At the third set of traffic lights, turn left onto Broad Lane. Continue for half a mile and the surgery is on the right hand side.
From the A45, coming from the direction of the M42, pass the first roundabout, and continue for approximately seven miles to the set of traffic lights at Broad Lane. Turn right on to Broad Lane.
Continue for half a mile and the surgery is on the right hand side.
Bus number 6A will take you to Broad Lane. For further Coventry bus information, visit www.travelcoventry.co.uk.
The nearest train station is Coventry. Taxis and buses are available at the station which is a 15 minute journey to the surgery.
Our team is managed by a general manager and we offer a range of GPs, nurses and healthcare staff to provide you with a high quality service.
We fully meet the Disability Act and have wheelchair access throughout.
Although we don’t have a pharmacy on-site, our reception staff will be happy to direct you to the most convenient pharmacy for you.
If you take medication on a long-term basis, you can order your repeat medication by completing a repeat prescription form which is available from reception. Alternatively, please use the form attached to your previous prescription.
You can return the form to us in person, by post or by fax. Requests take 48 hours to process. There are several local pharmacies which will collect your prescription from the surgery so you can collect your medication directly. Please allow an extra day for your prescription to be made ready by your chosen pharmacy.
We will conduct a review of your medication at regular intervals. This may require you to attend an appointment with a doctor or nurse before a repeat prescription can be issued.
If you require medication that is not on your repeat medication list then this should be discussed with a GP first. The easiest way to do this is by arranging a telephone consultation.
If you or someone you care for uses the same medication regularly, you may be able to benefit from repeat dispensing from one of the local pharmacists. This means you will not have to visit the surgery every time you need more medicine.
Our GPs and nurses will be happy to provide more information and tell you if the medication you take is suitable for the repeat dispensing scheme.
When your test results are returned, they will be discussed with you. If we are unable to do so immediately, and there is a need for further explanation of the results, another appointment can be arranged.
Our receptionists are not medically trained and can only pass on what the clinician has told them.
Out of hours care
If you need urgent medical care when the surgery is closed, you can visit the City of Coventry NHS Walk-in and Healthcare Centre from 8am to 10pm, Monday to Sunday. The centre is located on Stoney Stanton Road in Coventry city centre and the telephone number is 0300 200 0060.
You can also call NHS 111 24 hours a day for out of hours services and advice. It’s free from a landline and a mobile.
- Symptoms will be assessed over the telephone
- You will be given appropriate advice and treatment
- If you need to see a doctor you will be given an appointment at a local clinic and
- Home visits may be offered
Specialist and hospital care
If a GP or another member of our healthcare team believes hospital treatment or specialist care is needed elsewhere, they will ask you where and when you would like to go. Appointments can be booked electronically while you wait or in person after the appointment. If more time is required to think before deciding where and when to have treatment, you can call the surgery at a later date to book an appointment.
Accident and Emergency / 999
If anyone experiences severe chest pain, loss of blood or suspected broken bones, go to the nearest Accident and Emergency department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.
Other local NHS services
- Call NHS 111 on 111– for free expert NHS health advice and information 24 hours a day. It’s free from a landline and a mobile
- Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Please call or visit your local pharmacy for more information
Coventry and Rugby Clinical Commissioning Group is responsible for ensuring you get all the services you need. For details call: 024 7655 3344.
For further information about our services please visit our website here.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
People with special needs and additional information guides
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.
Our patient panel group
Our patient group is used as an opportunity to review and improve our services. We meet regularly to discuss your views about the surgery and how we can make improvements. If you’d like to get involved, please contact the surgery on 024 7646 6583.