CAMHS, Evergreen House, Victoria Park Road, Exeter EX2 4NU 01392 208 600

Welcome to Devon Child Adolescent and Mental Health Service (CAMHS) at Evergreen House

We help all children & young people under the age of 18, who are experiencing mental health difficulties.

More about us

We aim to help these families, children, young people and their carers to find ways to develop to their fullest social and personal potential. We provide consultation and therapy for children and young people aged up to 18 years who may be experiencing a range of severe and complex difficulties with their emotional and mental health.

We see children and young people who have the following types of difficulties:

  • Anxiety disorders
  • Obsessive-compulsive disorder (OCD)
  • Depression (moderate to severe)
  • Post traumatic stress disorder (PTSD)
  • Eating disorders
  • Self-harming
  • Attention deficit hyperactivity disorder (ADHD)
  • Autistic spectrum condition (ASC) with co-morbid mental health difficulties
  • Tics and tourette’s syndrome
  • Severe attachment, emotional and behavioural disorders

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service. 

Devon Children’s Services website

For more information, advice and toolkits please visit our website

Learn more about the Early Help 4 Mental Health service for schools.

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Where do I go for my child’s appointment?

We use a service user-focused approach called the Choice and Partnership model. When a referral is accepted we contact the young person or family to offer an initial appointment, called Choice.

Choice refers to the collaborative discussion between young people, families and clinical staff. We aim to develop a plan that will take into account the wishes and needs of the young person, whilst offering the best possible clinical options for treatment. Once this is arranged the young person/ family will be sent a confirmation letter along with a Strengths and Difficulties questionnaire (SDQ).

It is helpful to have this questionnaire completed and returned to us before the initial Choice appointment. After we have received confirmation that you wish to take up an initial meeting with us, we will contact you and agree the place and time of your child’s appointment. If you need to bring any other children with you, please arrange for someone to supervise them during the appointment.

After we have received confirmation that you wish to take up an initial meeting with us, we will contact you and agree the place and time of your child’s appointment. If you need to bring any other children with you, please arrange for someone to supervise them during the appointment.

What happens during my child’s appointment?

First appointments usually last between one and one and a half hours. We aim to get as good an understanding as possible of the current difficulties and how they have developed over time. We may wish to meet with children and parents separately or together as we want to understand the difficulties from everybody’s point of view.

Sometimes one appointment is enough to enable a family to cope better with their difficulties but more often we offer follow-up appointments.

How long will the appointment take?

First appointments take between one and one and a half hours. Follow up appointments are usually 45 to 60 minutes. The wait for further sessions is four to 12 weeks but if there is a more urgent need you will be seen sooner. The person that you see will let you know what the next steps are.

Bringing someone with you to your child’s appointment

You are welcome to bring someone with you to your child’s appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available

How do I cancel or change my child’s appointment?

If you and your child cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for another child.

How does the service work?

Children and young people are referred into our service because there are concerns about that member of your family. Children and young people can show their difficulties in many different ways, either clear or puzzling, at home or at school. We can help with a wide range of emotional, behavioural and physical symptoms.

We will plan the way we can best help together with you. This might involve offering services from different team members or specialists according to your child’s specific difficulty.

How soon will my child be seen?

Our target is to see children within six weeks following notification from your GP or other professional.

How will I get feedback about my child?

You will receive a copy of the record of appointments and the plans we agreed together.

How can you help me?

Our specialist team can offer many different treatment options, depending on the difficulties being experienced and the type of problem. Some of the ways we could support you include:

  • Consultation (to a professional or parents /carers of the child)
  • Individual therapy or talking therapies
  • Young people’s groups
  • Family therapy
  • Cognitive behavioural therapy
  • Psychotherapy
  • Medication
  • Art/play therapy and
  • Diagnostic assessment

We will explain and discuss possible options with you at your appointment and talk with you about the estimated length of your treatment.

Who will treat my child?

Our team is dedicated to providing every child with the best care we can and every clinician has undertaken specific training. There are different types of staff in our team including doctors, nurses, psychologists, primary mental health workers and family therapists. When your first appointment is arranged, you can ask who will be seeing you and what their job is.

Every member of our team has to provide evidence of their registration, training and criminal records status before they can work with children.

Your child’s records

We record all the information about your child confidentially on our clinical system.

Click here to get more information about how we use your child’s health records.

Our commitment to you and your child

Virgin Care takes you and your child’s dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital