Welcome to Surrey Community Rehabilitation Service in the south west of Surrey
We are a team of allied health professionals including physiotherapists, occupational therapists, and therapy assistants who provide rehabilitation in your own home.
We work to improve function, mobility and to help patients regain confidence after accidents or illnesses.
More about us
We aim to enable patients to become as independent as possible after an illness or accident. We can help if you have had a recent fall or other type of accident; we also provide a programme of rehabilitation if a patient has had a stroke or has a neurological condition.
We work closely with patients, their families and carers and can provide treatment, advice and education for a wide range of conditions. Our team includes occupational therapists, physiotherapists, rehabilitation nurses and therapy assistants.
We will refer you to the appropriate service if your needs are urgent or can’t be met by our team.
Surrey Community Rehabilitation Service (South West) is based at Milford Hospital and cover the areas of Guildford, Waverley and Surrey Heath.
Please note that as we are a community team most appointments are offered within the home.
This service was inspected by the Care Quality Commission in December 2013 and rated ‘good’. You can view the full report on the CQC’s site here.
Please type in your starting point in the box below to give you directions to the service location.
Where do I go for my appointment?
We are a community based team so our service is provided in your home. As both our time and yours is valuable, we ask that for our appointment duration you assist us to focus on your treatment.
This may include turning music/televisions off or down, by removing any pets and refraining from smoking. Occasionally we may suggest alternative venues for treatment such as local day centres, gyms and other community settings.
If you can access a local outpatient service we may suggest this if it is more appropriate.
Bringing someone with you
You are welcome to have someone with you at your appointment. Sometimes our staff may also request to have someone present for the appointment. This may be another therapist or a student. If you or the member of staff is uncomfortable with this, we’ll reschedule to a later date.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.
What happens during my appointment?
Depending on your needs, what happens in appointments may vary. In your first appointment we will discuss the goals you wish to achieve and a plan of treatment and management will be decided. From here, your clinician will give you a better idea of what will happen in further appointments.
How will I get the results of any assessments carried out?
You will be fully involved in your rehabilitation so all assessments will be discussed with you throughout your treatment. Please feel free to ask any questions or seek clarity if you do not fully understand anything.
How long will my appointment take?
The length of your appointment will vary. The initial assessment may take up to one hour but follow-up appointments will be approximately 30 minutes.
Within the Community rehabilitation team the main disciplines are occupational therapy and physiotherapy.
More information about Occupational Therapy
Occupational Therapists assist people of all ages to achieve health and life satisfaction by improving their ability to carry out activities that they need or choose to do in their daily lives.
This will be different for everyone, it could be simple daily activities that many of us take for granted such as brushing our teeth or more complex activities such as managing a busy household or returning to work.
For example an Occupational Therapist can help someone to learn new ways of managing his/her personal care after a stroke.
Occupational Therapy intervention is a process of collaboration and negotiation between the therapist, client and carer. We take a problem solving approach to help the client to identify his/her problems and /or goals and find effective ways of dealing with them.
Examples of Occupational therapy intervention within the Community rehab team include:
- Providing a cognitive rehabilitation programme for clients following a brain injury or stroke.
- Working with clients with life-limiting conditions to help maintain their independence and improve their quality of life.
- Working with older people with complex issues e.g: poor memory, falls and balance problems which limit their independence and reduces their confidence.
- Providing self help strategies for clients with long term conditions to help manage fatigue or pain which limits their day to day activity.
- Advice on alternative techniques or equipment that will increase independence to a client with a long term condition.
- Self management skills including Vocational rehabilitation / fatigue management / relaxation techniques
- Education and advice for you and your family/carer to understand how to best manage your condition
- Assessment and possible loan / provision of NHS equipment / splints (dependant on need)
More information about Physiotherapy
Physiotherapists help people affected by injury, ageing, illness or disability through movement and exercise, manual therapy, education and advice in order to help someone restore or maximise function and improve quality of life.
Physiotherapy takes a ‘whole person’ approach to health and well being, considering all factors that may effect rehabilitation and often works alongside other health professionals.
At the core is the clients’ involvement in their own care, through education, awareness, empowerment and participation in their own treatment.
Physiotherapists use their knowledge and skills to manage a range of conditions such as:
- Neuro-musculoskeletal e.g. back pain, arthritis
- Orthopaedic e.g. joint replacements
- Difficulties associated with older age e.g. Falls, reduced balance / mobility
- Neurological conditions e.g. stroke, MS, Parkinson’s disease
Some examples of intervention may include:
- Comprehensive assessment to help identify your problems / goals
- Personalised rehabilitation programme in your own home or local environment, to be completed on your own or with support from your carers, family or friends.
- Pain management advice
- Referral to other appropriate services
- Practice mobility/ functional tasks
- Assessments and possible loan /provision of NHS equipment (dependant on need)
How does the service work?
Most people are referred to our service by their GP. You may also be referred by hospital staff, community matrons or nurses, social care teams and other professionals who are involved in your care. If you have already been seen by our service, and you have a long term condition, you can self- refer back into our service.
How soon will I be seen?
Once your referral is accepted we will prioritise it to ensure you are seen in a timely manner. Our target is to see you within a maximum of weeks of receipt of referral.
We are not an urgent care service. If your needs suddenly become urgent, you should contact your GP for immediate assistance.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can.
Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
We record all the information about you confidentially on our clinical system.
Keeping healthcare records are important as they help to:
- Record important clinical information
- Help health professionals to care for you and
- Improve public health and the services provided to you
We will only share information about you with your consent unless required by law or the data is anonymised.
If you would like to know more about how we look after and use data, or if you would like to know how to access your data, please write to our information governance team at:
Virgin Care Limited
6400 Daresbury Business Park
Daresbury WA4 4GE
Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.