Child Enabling Service, Family Support Services, One Capital Court, Sowton, Exeter EX2 7FW 0330 0245 321

Welcome to your child’s local Child Enabling Service

We work with children and young people to engage them in activities within the community that they may not be able to do without support.

More about us

We will support your child in being more independent and able to overcome barriers to inclusion, providing a reliable and professional service which focuses on your child, concentrating on five main areas:

  • Being healthy
  • Staying safe
  • Enjoying and achieving
  • Making a positive contribution and
  • Achieving economic well-being

Over time we have built up good working relationships with community settings to help young people be more inclusive.

Our team work in the community on a one-on-one basis, working on life skills such as independence, self-esteem, becoming a responsible adult, confidence, cooking, travelling, money management, learning the concept of time, volunteer placements, seeking advice for further education and career options.

We will continue to support your child until they are confident to attend independently.

Additionally, we can support your child in your home by helping with morning and / or evening care. In local settings, we can provide either one-on-one support or two-on-one support dependent on the level of need.

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC inspected our service in June 2017 and rated it as ‘good’. View CQC report.

Please type in your starting point in the box below to give you directions to the service location.

How do I access the service?

You can either access the service through using direct payments, or your child’s key worker/lead professional can refer you into us.

How do I book an appointment?

Once we receive a referral for your child, we will contact you to identify a suitable enabler then arrange a home visit.

Where do I go for my child’s session?

All of our initial home visits take place in your family home, details of this will be sent to you through our family handbook, which we’ll send to you when we confirm the home visit date. 

What happens during my child’s appointment?

During this visit we will gather information to help staff understand the needs of your child. This information will help us create a care plan, which supports staff to work effectively with your child. Staff will complete additional risk assessments, and sometimes behavioural management plans, and positive handling plans where required. This will be discussed with you during the first home visit.

How long will the appointment take?

This will depend on your child’s needs so the length of the home visit may vary, it’s important that we have a full understanding of your child’s needs. Please allow approximately 2 hours for the first home visit. 

Having someone with you during the initial home visit

You are welcome to have someone with you during the initial home visit. It is helpful for your child to be present and other members of the family that may wish to contribute to the care plan. We will introduce you to the enabler who is going to be working with your child during this initial home visit.

How do I cancel or change my child’s appointment?

If you and your child cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for another child.

How does the service work?

A referral is needed from a lead professional or a key worker. Once we receive a referral for your child, we will contact you to identify a suitable enabler then arrange a home visit to introduce everyone.

During the home visit, we would like to meet with you and your child to discuss aims and targets to be worked towards. Throughout your child’s time with our service, we liaise with the referrer to ensure that goals and targets are being met.

How soon will my child be seen?

Following referral, we will ensure that we see your child as soon as possible. While we can’t be specific in this guide, we will contact you to discuss when we can see your child.

How will I get feedback about my child?

Keeping you involved in your child’s care is important to us. We’ll keep you updated on your child’s progress either face-to-face or in writing.

Who will work with my child?

We will introduce you to the enabler who is going to be working with your child during this initial home visit. The enabler is allocated to work with you based on the skills and training they have that will support them to work with your child’s particular needs.

Your child’s records

We record all the information about your child confidentially on our clinical system.

Click here to get more information about how we use health records.

Our commitment to you and your child

Virgin Care takes you and your child’s dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Email referral requests to VCL.FSSreferrals@nhs.net, or ring 0330 245 321.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital