Children's Community Complex Healthcare Service, One Capitol Court, Bittern Road, Sowton Industrial Estate, Exeter EX2 7FW 01392 383 000

Welcome to Devon Children’s Continuing Healthcare Service

We provide continuing healthcare for children with nursing and medical needs who require additional support at home and in the community.

We support children and families with trained healthcare assistants who are managed and governed by a team of registered children’s nurses. We work in partnership with families, as well as community and hospital professionals to make sure that your child’s social and emotional needs are met. We support in educational settings alongside their healthcare needs.

It is important to us that children and families contribute to the development and improvement of services by providing feedback and participating in service evaluations. We value your perspective and if you are able, we would appreciate your assistance with the selection of new staff.  We will also ask you to help us develop a care plan to individualise your child’s care and review this at regular intervals.

We provide training to ensure our staff can competently provide care to children with clinical needs such as:

  • Seizures
  • Gastrostomy/jejunoscopy feeding
  • Oral and nasal pharyngeal suctioning
  • Tracheostomy
  • Ventilator care

In addition, we work hard to meet the physical, developmental and emotional needs of your child.

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC inspected our service in June 2017 and rated it as ‘good’. View CQC report.

Please type in your starting point in the box below to give you directions to the service location.

How do I get an appointment?

Provision is determined through a continuing healthcare assessment of your child’s needs by an integrated children’s service lead professional. Following the assessment, your lead professional will inform you of your allocation.

Thereafter, a member of the complex healthcare team will meet with you to develop an individualised care plan to meet your child’s needs.

How long will it take me to be seen?

Following referral, we will ensure that we see your child as soon as possible. While we can’t be specific, we will contact you to discuss when we can see your child.

What happens during my appointment?

Depending on your child’s needs, what happens in the home visit may vary.

How long will my appointment take?

Each visit is dependent on your child’s needs so appointment times will vary.

We would like to visit you at home to ensure care delivered continues to meet your child’s needs by:

  • Assessing your child’s health
  • Discussing care with you
  • Introducing new staff
  • Assisting with the training of new staff
  • Regularly checking the clinical competencies of the healthcare assistants providing your child’s care
  • Regularly checking the home care file and your child’s medical equipment

How do I cancel or change my appointment?

If you need to cancel care, please give as much notice as possible to enable us to allocate the staff to other care packages.

Arranging home visits

Your CHC nurse or team manager will arrange home visits with you at your convenience.

How does the service work?

The services that we provide include:

  • Support and assistance to children with complex healthcare needs and their families
  • Partnerships with a range of professionals to make sure you child’s care is constantly updated to meet their needs and make sure that the family’s and consultant’s requirements for care are followed
  • The same staff to work with your child to promote confidence and familiarity
  • A flexible service that will support the healthcare needs of your child as indicated and agreed through the assessment

Out of hours care

Complex healthcare is delivered 24 hours a day, seven days a week.

People with special needs and additional information guides

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital