Franklyn House, Franklyn Drive, Exeter EX2 9HS 0333 234 1902

Welcome to your health visiting team based at Franklyn House

Our service works with GPs, acute hospital services, Childrens’ Centres, education and local authorities to provide universal health care services to children, young people and their families, from pregnancy until 19 years of age.

We work with children and families to deliver the national Healthy Child Programme. This includes:

  • Antenatal visit at about 28-36 weeks
  • New birth visit between 10 -14 days post birth
  • Four to six week mother and baby review
  • One year developmental review
  • Two and a half year review
  • School entry health review at four to five years

All points of contact will allow for a review of any family health concerns and work with you to plan how additional support can be accessed if required.

When you first meet your health visitor or school nurse, you will be offered to complete a ‘family health needs’ assessment. This will help us to plan the  level of service you need.

This will be one of the following:

  • Community – the public health nurse service will provide information about local services for families and support you to access them
  • Universal – in addition to community assistance, all families are offered a range of health-enhancing activities through the Healthy Child Programme including immunisations and health reviews. Priorities include breastfeeding and the promotion of children’s emotional and physical health
  • Universal Plus – to respond to any specific concern such as post-natal depression, domestic abuse, child behavioural concerns. The public health nurse team can provide individual help
  • Universal Partnership Plus – where families may have more complex issues. The public health nurse team will work with other agencies and organisations to provide additional more focused support


We are proud to have been awarded  the Unicef Baby Friendly Stage 3 Breastfeeding Award that recognises the thorough and audited service we provide to  families who are breastfeeding. Within this award, we are assessed as providing evidence-based and balanced information to all families regarding feeding, whether or not they choose to breast or bottle feed.

An immunisation programme is delivered in schools to complete the course of vaccinations that was started when your child was a baby.

Many of our school nurse drop ins have been awarded The Young Person Friendly Award. This means that they offer a service that provides a high level of dignity, respect and confidentiality for young people and young people have been involved in designing their school nurse service.


What young people say about our service:

On Importance

‘Health matters – see a school nurse’

‘See a school nurse before it gets worse’

On support

‘Helping me when I’m scared or worried’

‘Supporting me in times of need’

On access and confidentiality

‘The fact that you can talk (to the school nurse) without being judged’

‘I like the idea of text messaging’

On what makes a good school nurse

‘Someone you know and can trust’

‘Being in sync with the youth’

(Taken from  British Youth Council (2011). Our school nurse. Young people’s views on the role of the school nurse.)

Devon Children’s Services website

For more information, advice and toolkits please visit our website

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC inspected our service in June 2017 and rated it as ‘good’. View CQC report.

How to book an appointment?

Once you are registered with us you can see a clinician by appointment.

Appointments should be pre-booked and can be made by either visiting or telephoning during opening hours.

How long will it take me to be seen?

Should you want to be seen by a health visitor or school nurse, you can   discuss with the local team an appointment that suits you.

Should you ring into our teams, you may receive an automated voicemail. You should receive a response within 24 hours with Monday – Friday .

We provide local drop in clinics across Devon for children under five where you can call in to see a health visitor or member of the team. We work closely with local children’s centres and hold the clinics very often as part of their programme of activities.

The school nursing service provides confidential drop in clinics to meet with young people in secondary schools as they require. A range of information is available to them to suit their needs.

What happens during my appointment?

This will depend on what you want and require.

For health visiting: You and your health visitor will discuss the purpose of the visit so you can be clear about what information they require from you and what information you will receive from the health visitor. They will also discuss how long the appointment will take.

On some occasions, the appointment will be to provide a service that is offered to all children. We call this appointment a universal contact e.g. your child’s developmental review at one and two and a half years. You may also want some help with a particular  issue, for example, toileting and you may agree with your visiting health visitor a series of visits to support you to meet agreed targets.

For school nursing: Appointments may vary depending on your child’s needs. For example:

  • In reception year, your child will be invited, along with their classmates and with your consent, to be weighed, measured and have their hearing tested. The member of the team doing this will introduce themselves, and explain exactly what will happen, making a game of the process. All information from these visits will only be shared with you.
  • In secondary school, young people can see the school nurse at a drop-in clinic. The school nurse will explain that anything that is discussed will be confidential, unless there are concerns about safety.

How long will my appointment take?

This will depend on the reason for the visit.

A new birth visit that includes a hearing test for your new baby takes approximately an hour and 30 minutes.

A  developmental review will take approximately 40 minutes.

Most appointments are approximately 30-40 minutes long.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.

How does the service work?

Antenatally, the local midwifery teams will provide details of your expected date of delivery to the local health visiting teams. We use this information to make contact with you when you are pregnant.

When your baby is born, the health visiting team will receive automatic notification from the hospital. A health visitor will make contact with you and arrange to meet with you. At this visit, you will be able to discuss with  your visiting health visitor how often you would like to be seen and where this contact happens. Sometimes you may prefer to see the health visitor in the clinic, children’s centre, your home or somewhere that will suit you best.

If you move into the area after your child is born, your new GP will let us know you have registered and we will make contact within 14 days of receiving the information from your new GP practice.

Should your child be over five years of age, the school nursing service will receive details that you child has transferred into school. The school nurse will make contact with you on school entry at four to five years of age.

Both health visitors and school nurses are involved in the local delivery of the national Healthy Child Programme (Department of Health). The aim of the programme is to identify any family health problems early and provide early help.

Registering with us

Your child’s information will be passed to us from your local midwifery or hospital services when your baby is born.

If you move into the area when your child is under five years old, your child’s information will be passed to us by your new GP practice. Should your child be in school, the school provides your child’s details to our school nursing service .

If you feel that we do not have your child’s information, please ring your local public health nurse team on the telephone numbers provided

How to refer into the service

Should you want to contact a health visitor or school nurse, you do not need a referral. Please ring your local team on the telephone number listed.

Who will see me and my child?

Our teams are made up of specially trained nurses and nursery nurses. Our role is about prevention and helping children and families to stay healthy and avoid illness.

Our school nursing teams support families, children and young people by:

  • Providing health advice to help children make the best of their education
  • Working with children who have particular medical needs and creating individual healthcare plans
  • Working with and referring to other professionals such as school staff, health visitors, GPs, primary mental health workers, parent support advisors, paediatricians and social workers
  • Working with other agencies to safeguard the welfare of children and young people
  • Checking your child’s height, weight and hearing
  • Providing health education, individually and classroom-based
  • Supporting immunisation programmes in school

Arranging home visits

Please ring your local Public Health Nurse Team to discuss any queries you have.

A home visit will be arranged to suit you should you require one.

Out of hours care

We do not operate an emergency out of hours service .

If you need urgent medical care when the centre is closed, you should telephone NHS 111 on 111:

  • Symptoms will be assessed over the telephone
  • You will be given appropriate advice and treatment
  • If you need to see a doctor you will be given an appointment at a local clinic
  • Home visits may be offered

NHS 111 operates 24 hours a day, 365 days a year. It’s free from a landline and a mobile.


Whereever possible, we aim to deliver services where car parking is available. Please note that this does on occasions mean a pay-as-you-go car park.

People with special needs and additional information guides

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital