From 31 March 2017, Virgin Care no longer provides this service as it has transferred to Hartlepool and Stockton Federation.

Accessing your records

From 31 March this service is no longer provided by Virgin Care and has transferred to a new provider: Hartlepool and Stockton Federation.

For patients considered ‘active’, medical records will have been transferred to Hartlepool and Stockton Federation, so to access your records please contact their Information Governance Team.

For patients considered ‘inactive’, Virgin Care will have retained medical records relating to your visits while we provided the service. If you would like to see copies of these, you will need to contact our Information Governance Team on

Making a complaint

As always, the speediest way to resolve a complaint may be to speak to the people involved in your care but if your complaint related to the service provided to you before 31 March then please contact our Customer Services Team on 0300 303 9509.

If your complaint relates to service after 31 March then you should contact Hartlepool and Stockton CCG on 01642 745 982.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital