Welcome to Hartlepool NHS Healthcare Centre
Our centre gives you additional choice and greater access to healthcare in Hartlepool, offering a GP-led walk-in service for patients.
Clinics and services that are available in the centre are:
- Coughs, colds and flu-like symptoms
- Information on staying healthy and health promotion
- Minor cuts and wounds – dressings and care
- Muscle and joint injuries – strains and sprains
- Blood pressure checks
- Skin complaints – rashes, sunburn and headlice
- Stomach ache, indigestion, constipation, vomiting and diarrhoea and
- Women’s health problems and menstrual advice
For more information, you can view our website here.
If you’re worried or confused about which NHS service you should be using please refer to our demystifying guide, to help you make the right choice.
The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.
Please type in your starting point in the box below to give you directions to the service location.
How our service works
Our centre operates a walk-in GP and nurse service which is available with and without an appointment to all patients. Visitors and overseas tourists are also welcome.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment.
Our team is managed by a centre manager and we offer a range of GPs, a lead nurse, a team of nurse practitioners and healthcare staff to provide you with a high quality service.
We fully meet the Disability Act and have wheelchair access throughout.
Although we don’t have a pharmacy on-site, our reception staff will be happy to direct you to the most convenient pharmacy for you.
Out of hours care
If you need urgent medical care when the centre is closed, you should telephone NHS 111
- Symptoms will be assessed over the telephone
- You will be given appropriate advice and treatment
- If you need to see a doctor you will be given an appointment at a local clinic and/or
- Home visits may be offered
NHS 111 operates 24 hours a day, 365 days a year. It’s free from a landline and a mobile.
Accident and Emergency / 999
If anyone experiences severe chest pain, loss of blood or suspected broken bones, go to the nearest Accident and Emergency department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.
Other local NHS services
- Call NHS 111– for free expert NHS health advice and information 24 hours a day
- Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Please call or visit your local pharmacy for more information
Hartlepool and Stockton-on-Tees Clinical Commissioning Group is responsible for ensuring you get all the services you need. For details call: 01642 745 037.
For further information about our services please visit our website here.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
People with special needs and additional information guides
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
We have on-site access to interpreter services for patients who attend the centre and NHS 111
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.