The Northgate Surgery, Carters Square, Smithfield Road, Uttoxeter ST14 7FN 0300 323 0930 VCL.EastStaffsCCC@nhs.net

Welcome to East Staffordshire Musculoskeletal Physiotherapy and Orthopaedic Service at Northgate Surgery

We offer consultation, advice and treatment to quickly assess your problems with joints, soft tissue and muscles.

More about us

We provide assessment and treatment to people who may have had an injury or have an underlying musculoskeletal (MSK) problem. We aim to provide you with a diagnosis and treatment plan to manage your specific needs. We treat issues relating to your muscles, nerves and skeleton. Common problems include pain or discomfort in your joints, muscles, tendons or ligaments.

For a comprehensive guide to the services we oversee in East Staffordshire visit www.eaststaffsimprovinglives.nhs.uk

Please type in your starting point in the box below to give you directions to the service location.

What happens after I am referred?

Once we have received your referral from your GP or consultant, you will be sent a letter from our Care Coordination Team requesting you call us to make an appointment that best suits you – at one of the locations listed.

What happens during my appointment?

During your appointment the clinician will examine you to assess your problem. For this examination you may be required to undress to some degree depending upon your problem, for example removal of a top for a shoulder problem. Please consider this and wear appropriate loose clothing so that you are comfortable and able to move freely during the examination. Please also bring a list of medication you are currently taking.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment.

How long will the appointment take?

Each appointment is dependent on your needs so appointment times will vary, however the first appointment lasts about 45 minutes with subsequent appointments lasting approximately 20 – 30 minutes.

How do I cancel or change my appointment?

If you cannot make it to your appointment, please contact us as soon as you can, so that we can offer your valuable appointment to another patient if you are unable to attend.

The Care Coordination Centre can help you to cancel or rearrange your appointment.

CCC email address: VCL.EastStaffsCCC@nhs.net 

CCC phone number:  0300 323 0930

Useful links

Your records

We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital