Wigmore Lane Health Centre, Wigmore Lane, Luton, LU2 8BG 01582 707 374 vcl.lutonmsk@nhs.net

Welcome to the Luton MSK Service – CMSK Service at Wigmore Lane Health Centre.

We provide patients with advice and treatment for simple musculoskeletal (MSK) conditions. We can help to treat and offer advice for a range of conditions, such as:

  • Tennis elbow and golfers elbow
  • Low back pain
  • Upper limb tendonitis
  • Sports injuries
  • Arthritis

Please note that our service is not appropriate for children under the age of 16 years.

We work actively and collaboratively with advanced specialist physiotherapists and with Active Luton to enhance the management of patients, ensure patients are seen by the right clinician at the right time and to promote self-management strategies for patients.

How does the service work

Once we have received your details, our team will contact you to offer you a convenient appointment at one of our available locations.  This will be followed by a letter to your home address confirming the date, time and location of your appointment.  We will also tell you about any preparations that you need to make prior to your appointment.

How soon will I be seen?

You will have an initial assessment within 2 weeks of your referral being received if it is deemed urgent or 5 weeks if the referral is routine.

Download leaflet here (pdf 0.08mb)

Please type in your starting point in the box below to give you directions to the service location.

Bringing someone with you

You are welcome to bring someone with you to your appointment or request a chaperone.  Sometimes our staff may also request to have a chaperone present during an appointment. If you or the member of staff is uncomfortable with the selected chaperone, we will reschedule your appointment to a later when the correct person is available.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can ideally with at least 48 hours’ notice as this will allow us sufficient time to offer the appointment to someone else.  Our contact details are on the back of this leaflet and our bookings team are available 8am – 6pm Monday to Friday.

What happens during my appointment?

Depending on your needs, what happens in the appointment may vary. You should wear loose clothing so that you are comfortable and able to move freely during the examination. Your clinician will be able to explain what will happen in more detail.

You will be assessed by a member of our physiotherapy team and will be offered follow-up care, such as one-to-one treatment, self-help advice or group advice sessions. Treatments may include:

  • Advice and education on long term condition management
  • Self-care advice and literature
  • Acupuncture
  • Manual therapy
  • Soft tissue mobilisation
  • Electrotherapy
  • Exercise programmes

Once you have completed your sessions of care, your GP will be notified of the outcome within five days of discharge.

How long will my appointment take

Each appointment is dependent on your needs so appointment times will vary, however, most first appointments tend to take about 40 minutes and follow up appointments 20-30 minutes.

Who will treat me

Our team is dedicated to providing everyone with the best care we can. Every member of our team has to provide evidence of their professional registration, training and criminal record status before they can work with you.


How will I get feedback about my appointment?

Keeping you involved in your care is important to us, we will keep you updated on your progress either face to face or in writing.

Your records

We record all the information about you confidentially on our clinical system. Keeping healthcare records are important as they help to:

  • Record important clinic information
  • Help healthcare professionals to care you for and;
  • Improve public health and the service provided to you

We will only share information about you with your consent unless required by law or unless the data is anonymised. If you would like to know more about how we look after and use your date, or if you would like to know how to access your data, please visit www.virgincare.co.uk or write to our information governance team at Virgin Care Ltd, 6400 Daresbury Business Park, Daresbury WA4 4GE.

Non English Speakers and other formats

We provide all our leaflets in other languages and formats, please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so that we can provide the very best service we can.  Ask a member of staff for a copy of staff for your rights and responsibilities.

What if have a concern

We are committed to providing you with the best service possible. We are always looking for ways to improve the service and would like to hear your comments, compliments or complaints. You can fill out one of our feedback forms or tell a member of the team.

Alternatively if you would like to make an official complaint, please ask a member of staff or visit our website for a copy of our how to make a complaint leaflet www.virgincare.co.uk.

You can download our referral form here if you don’t already have it available on your system.

Completed forms should be sent by email to vcl.lutonmsk@nhs.net, or by post to Wigmore Lane Health Centre, Wigmore Lane, Luton, LU2 8BG.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital