Welcome to Wirral Rheumatology Service
Wirral Rheumatology Service is run by one Orthopaedic and two Rheumatology Consultants who will assess and treat a full range of joint and soft tissue pain and disorders.
More about us
Our rheumatology service is commissioned by the Wirral Clinical commissioning groups to service the patients on the Wirral with a rapid access service located within the community.
The service is located within Birkenhead Medical Building which is a purpose built facility in the heart of the community.
The service offers consultation, advice and treatment including joint injections for a full range of Orthopaedic and Rheumatologic conditions.
This is a consultant led service by three experienced and highly qualified consultants.
This service was inspected by the Care Quality Commission in July 2013 and rated ‘good’. You can view the full report on the CQC’s site here.
Please type in your starting point in the box below to give you directions to the service location.
Where do I go for my appointment?
Our service is located at the Birkenhead Medical Building. Your appointment letter will provide more details about your appointment.
If you need to bring any children with you, please arrange for someone to supervise them during the appointment.
What happens during my appointment?
On attending your first appointment the consultant will discuss with your symptoms and how your condition is affecting your daily life in relation to both work and leisure.
He will need to know all your current medication.
You will then be examined to assess your injury/condition. Please wear appropriate clothing.
Sometimes during the examination the consultant will recommend further tests ie; blood tests or X-rays before he decides on a treatment plan. Occasionally an injection may be the recommended course of treatment which may be carried out at the time.
How long will the appointment take?
Your Initial appointment will take between 15 and 20 mins
How do I cancel or change my appointment?
If you need to alter or cancel your appointment once it has been made you should contact the booking hub on 0300 500 0390 who will try and accommodate your request.
If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.
Referrals can be accepted by:
Fax to 01928 752 859 and email to Amed.email@example.com
When you make a referral, please complete the diagnostic and treatment referral form in full to ensure timely and efficient organisation of the patient’s appointment.
The form must include:
- Patients contact number
- Presenting problem with investigation results, medication and relevant history and
- A current medication list
An overview of the referral process:
Referral received and registered -> Referral triaged -> Contact to patient made by booking centre with appointment time agreed and booked.
Do you offer disabled access?
All our locations have been selected to provide full access for disabled users. We have:
- Disabled parking bays
- Wheelchair access and
- Lift access
Do you you have parking on site?
There are a number of parking spaces at each location. Please ensure you leave ample time to park your vehicle and attend you appointment on time to avoid any disappointment.
How does the service work?
If your GP thinks you need to see a specialist consultant for your condition they will send a referral letter which will then be reviewed by our team.
Once we receive your details, our team will contact you to offer you a convenient appointment. This will be followed by a letter to your home address confirming the date, time and location of your appointment. We will also tell you any preparations that you need to make prior to your appointment.
How soon will I be seen?
Patients are seen within two weeks of referral if routine and one week if urgent.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
How will I get feedback about my appointment?
Keeping you involved in your care is important to us. We’ll keep you updated on your progress either face-to-face or in writing. A full report will be sent to your GP once treatment is complete or before if it is felt necessary.
What happens if I need a test?
If our consultant decides that you need a test such as an X-ray then you will be referred to a local provider. The co-ordinator for the service will contact you to organise a time that is convenient for you.
The results of the test will be sent to your clinician and then discussed in your next appointment.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can.
Each clinician is registered with a professional body and has undertaken specific training. All our staff undergo the current legal requirements before working with patients and have to provide evidence of their registration, training and criminal record status before they can work with you.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
Peninsula Health provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a signing service is available.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.