Welcome to Wirral Community Ear, Nose and Throat Service
We provide consultation, advice and treatment from an ear, nose and throat (ENT) specialist consultant.
More about us
Our ENT service provides advice and treatment and aims to diagnose your condition, arrange any appropriate investigations and provide treatment if necessary. The aim of the service is to support your own GP in managing your problem without the need for hospital treatment.
If you are having problems with your ear, nose and throat our service aims to diagnose your condition and provide treatment where necessary.
We treat the following conditions:
- Blocked noses
- External ear infections
- Hearing problems
- Recurrent nose bleeds
- Sinus problems
- Throat discomfort and voice problems
- Vertigo (spinning-type dizziness) and
- Wax that can’t be removed by irrigation
The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.
Please type in your starting point in the box below to give you directions to the service location.
How does a GP refer into the service?
Patient’s can be referred in via fax 01928 752 859, email AMed.peninsulahealth@NHS.Net or via the choose and book service.
Where do I go for my appointment?
Our service is located at the Birkenhead Medical Building. Your appointment letter will provide more details about your appointment.
If you need to bring any children with you, please arrange for someone to supervise them during the appointment.
What happens during my appointment?
Please report to reception when you arrive and they will be able to direct you and help you with any information that you may need. You will be seated in the waiting area until you are called for your appointment.
You will be examined by one of our specialists who will inspect your ear, nose and throat. This procedure may involve an examination of your ears under a microscope or you nose and throat with a nasendoscope (a small, thin telescope that does not cause any discomfort).
How long will the appointment take?
An appointment will usually last 20 minutes, but can take longer if a hearing test or other procedure is required.
If you use a hearing aid please bring it with you to your appointment.
If you have a hearing impairment and require assistance on your visit then please notify the receptionist upon your arrival.
Bringing someone with you
You are welcome to bring someone with you to your appointment. On occasion we may be required to have a trained chaperone also present during your appointment depending on the type of assessment undertaken. You are also welcome to request one of our trained chaperones attend your appointment if this makes you feel at ease. This can be arranged with the reception team on the day of your appointment.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can. Our booking team will offer an alternative appointment for you. This will enable us to use the time to arrange an appointment for someone else.
How does the service work?
If your GP thinks you need to see a specialist they will send a referral letter which will then be reviewed by our team.
Once we receive your details, our team will contact you to offer you a convenient appointment. This will be followed by a letter to your home address confirming the date, time and location of your appointment. We will also tell you any preparations that you need to make prior to your appointment.
How soon will I be seen?
As soon as your GP contacts us we will ensure that we see you as soon as possible. While we can’t be specific in this guide, the average waiting time for an assessment is between 14 to 28 days.
How will I get feedback about my appointment?
Keeping you involved in your care is important to us. We’ll keep you updated on your progress either face-to-face or in writing. A full report will be sent to your GP once treatment is complete or before if it is felt necessary.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can.
Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
Our commitment to you
Peninsula Health takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.