Wirral Community Orthopaedic Service, First Floor, Birkenhead Medical Building, 31 Laird Street, Birkenhead CH41 8DB 0151 651 1667 0151 651 2407

Welcome to the Wirral Community Orthopaedic Service

We provide consultation, advice and treatment from consultants for a wide range of orthopaedic conditions.

More about us

If you are having orthopaedic problems that need more tests or to be treated by a specialist we will offer a convenient appointment to you.

Please type in your starting point in the box below to give you directions to the service location.

Where do I go for my appointment?

Our service is located at the Birkenhead Medical Building. Your appointment letter will provide more details about your appointment.

If you need to bring any children with you, please arrange for someone to supervise them during the appointment.

What happens during my appointment?

During your first appointment the clinician will examine you to assess your problem. You should wear loose clothing so that you are comfortable and able to move freely during the examination. Please also bring a list of medication you are currently taking.

Depending on your problem you may require an injection into a joint, this may occur at the first or a later appointment. If this happens, your clinician will fully explain the procedure to you. Your clinician will then agree a treatment plan with you and this could include advice on medication, follow-up appointments or surgery.

How long will the appointment take?

Each appointment is dependent on your needs so appointment times will vary. However, first appointments usually take about 30 minutes and follow-up appointments usually last about 15 minutes.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. Our booking team will offer an alternative appointment for you. This will enable us to use the time to arrange an appointment for someone else.

How does the service work?

If your GP thinks you need to see a specialist, they will send a referral letter which will then be reviewed by our team.

Once we receive your details, our team will contact you to offer you a convenient appointment. This will be followed by a letter to your home address confirming the date, time and location of your appointment. We will also tell you any preparations that you need to make prior to your appointment.

How soon will I be seen?

As soon as your GP contacts us we will ensure that we see you as soon as possible. While we can’t be specific in this guide, the average waiting time for an assessment is within 28 days.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

How will I get feedback about my appointment?

Keeping you involved in your care is important to us. We’ll keep you updated on your progress either face-to-face or in writing. A full report will be sent to your GP once treatment is complete or before if it is felt necessary.

Who will treat me?

Our team is dedicated to providing everyone with the best care we can.

Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital