Physiotherapy and Podiatry Service,
3 Dickson House Medical Centre,
Basingstoke Hampshire RG21 7AH
0845 058 4755
Welcome to the North Hampshire Physiotherapy and Podiatry Service at Crown Heights
We offer assessment, advice, exercise and treatment to assist you with your musculoskeletal related conditions that may include problems with joints, soft tissue and muscles.
More about us
We treat any musculoskeletal (MSK) joint or soft tissue problem using a range of physiotherapy techniques including manual therapy, exercise and acupuncture. This may include problems such as shoulder pain, hip pain, knee or foot pain including arthritis. We can also help with other joint problems such as frozen shoulder, muscle tears/strains/sprains (including ankle and knee sprains), and knees locking or giving way.
If you are required to see a podiatrist for a lower limb problem, they may prescribe you with orthotics (customised insoles) or in some instances may offer an injection.
The North Hampshire Physiotherapy and Podiatry service is a community based service for the patients and GPs in the North Hampshire area. We have an experienced, professional and knowledgeable team of physiotherapists and podiatrists who can offer a wide range of treatment and advice. We aim to help you gain a good understanding of your condition in order to help you manage it more effectively.
At Alton Community Hospital, we have modern and clean facilities that offer a welcoming environment for our patients. We take pride in the service we offer and our aim is to provide healthcare of the highest quality.
Please note that our service is not appropriate for children under the age of 16 years. Your GP or our staff will, if necessary, ensure that you are referred to an alternative service.
You can also view details on our service in Alton here.
Download Physiotherapy Patient Survey here (pdf 0.08mb)
Please type in your starting point in the box below to give you directions to the service location.
How to refer into the service?
We work closely with the Musculoskeletal (MSK) Service run by Hampshire Hospitals Foundation Trust. Your GP will need to refer you to the MSK triage service where your referral will be viewed by a clinician and a decision made on how best to initiate your treatment. Following triage, you will be contacted to advise of the outcome.
In some instances you will be seen by the MSK Service before being referred to us but in others they will refer you directly to the north Hampshire Physiotherapy and Podiatry Service. This is because, based on the information provided by your GP, the triage clinician feels that physiotherapy and/or podiatry is the best option for you at this time.
How to book an appointment?
The choice of where you attend depends on your availability and how easy it is for you to get there but please note that appointments at our Alton clinic are limited and it is likely the initial appointment offered will be in Basingstoke.
Our clinics at Crown Heights run Monday to Friday between 8.00am and 6.30pm. We operate an Alton clinic on a Monday 8.30am to 12pm and on a Wednesday between 8.30am and 4.30pm.
How long will it take me to be seen?
Our aim is to see all patients within 10 days for urgent physiotherapy and podiatry referrals. For routine referrals we aim to see physiotherapy patients within 20 days and podiatry patients within 40 days. The urgency of your referral will be determined by the clinical information provided by your GP.
How do I cancel or change my appointment?
We appreciate that things come up but where possible, please provide us with 48 hours’ notice should you need to change or cancel your appointment. This notice will enable us to offer another patient the appointment. If you cancel two consecutive appointments, you will be discharged back to your GP. Once discharged, you will need to see your GP to discuss a new referral.
Should you fail to attend without prior notice, we will offer you one further appointment. Should this second appointment not be attended, you will be discharged back to your GP. Once discharged, you will need to see your GP to discuss a new referral.
If you cannot make the appointment, please contact us as soon as you can on 0845 058 4755 or firstname.lastname@example.org. Our lines are open 8am – 6.30pm Monday to Thursday and 8am – 5pm on a Friday.
What happens during my appointment?
Depending on your needs, what happens in the appointment may vary. Your clinician will be able to explain what will happen in more detail when you arrive.
We require your consent to carry out an assessment, which may involve a physical examination. During this time they will ask you questions relevant to your problem in order to gain a full picture of your condition.
An examination will take place in order to investigate problem areas, for example, posture, range of movement or muscle strength. For this examination you will be required to undress to some degree depending upon your problem. For example removal of a top for a shoulder problem and removal of trousers for a back or leg problem may be necessary. Please consider this and wear appropriate clothing for your appointment.
Bringing someone with you
You are welcome to have someone with you at your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
How long will my appointment take?
Most initial assessments are booked for 30 – 40 minutes. Should you have more than one problem, this may be longer but you will be advised at the time of booking.
Follow up appointments are generally 20 – 30 minutes depending on your needs.
We do ask that patients arrive 10 minutes to their appointment time where possible.
Based on recent feedback from patients, some have found it difficult to locate our clinic in Basingstoke town centre. We appreciate it can be difficult to find if you don’t know the area so we have provided some more detailed instructions below.
Our clinic is based in Dickson House Medical Centre which is based on the ground floor of Crown Heights. Dickson House is two floors and our clinic is located on the ground floor. Crown Heights is mostly made of up residential flats above us and the building is silver/grey in colour.
If approaching from the train station:
We are located on Alencon Link which is the same road that enables access to Basingstoke Train Station. Crown Heights is on the opposite side of the road to the front of the train station, a couple of minutes’ walk away.
When leaving front entrance of the train station, Crown Heights will be visible over to your left hand side and ahead of you. Come down the steps from the station and walk left along the road. On the opposite side of the road you will see a Londis shop. Cross the road and walk round the corner of the Londis shop. You are now in the centre of the Crown Heights building. Ahead of you and just beyond the raised platform will be Cohen’s Chemist. Enter through the front doors of Dickson House Medical Centre to the left of the chemist. You will then see a Virgin Care sign in front of you asking you to turn right into our reception and waiting area.
If approaching from the bus station:
At the far end of the bus station, you will find stairs and a lift. If you are facing the buses, this will be to your left. Take the stairs and the lift up one level (this is the only option). On exiting the lift or reaching the top of the stairs you will find a footbridge. This footbridge leads you directly to Crown Heights. On leaving the footbridge, Dickson House is on your left hand side. Enter through the front doors located just around the corner. You will then see a Virgin Care sign in front of you asking you to turn right into our reception and waiting area.
There is limited parking below Crown Heights. The spaces that are available are shared between us, a pharmacy and two GP surgeries who are also located in the building. We therefore recommend that patients park on level B1 of Festival Place shopping centre car park. There are ample spaces here including disabled bays.
The postcode for Festival Place car park is RG21 7BA.
At the far end of level B1 (the opposite end to the shops entrance) there is access to the footbridge that leads directly to Crown Heights. On leaving the footbridge, Dickson House is on your left hand side. Enter through the front doors located just around the corner. You will then see a Virgin Care sign in front of you asking you to turn right into our reception and waiting area.
Parking charges for Festival Place are as follows:
Up to 1 hour: £1.20
1 – 2 hours: £2.40
2 – 3 hours: £3.00
How does the service work?
Once you have received your appointment, please read the letter as it contains some useful information that you need to know before attending. There will also be a questionnaire that you need to complete prior to your appointment. This will aid the clinician with your assessment.
On attending our clinic, you will be greeted by a receptionist and asked to take a seat ready for your clinician to call you.
Parking is limited at the Crown Heights building. There are patient spaces beneath the building that we share with the two GP surgeries so these are on a first come, first serve basis and are limited to 60 minutes. This car park also has several disabled parking bays. Alternative parking is available behind the train station or on level B1 of Festival Place Shopping Centre car park. At the far end of level B1 there is a footbridge that will bring you straight into Crown Heights. If you are approaching from this footbridge, you will find our entrance on your left hand side.
People with special needs and additional information guides
We have access to language and sign interpreters which need to be booked in advance. Please let us know if you require this service.
We also provide all our leaflets in other languages and formats. Please speak to a team member if this would be helpful.
We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.