Preston and Chorley Musculoskeletal Service, Virgin Care Administration Office, Euxton Hall Hospital, Wigan Road, Euxton, Chorley PR7 6DY 01257 237 238 (available Monday to Friday, 9am - 4pm) 01257 237 237

Welcome to Preston and Chorley Musculoskeletal Service at Euxton Hall Hospital

We offer consultation, advice and treatment to assess your problems with joints, soft tissue and muscles.

More about us

Our service has been set up to make sure you receive the most appropriate form of treatment for your problem, within the shortest time possible.

Please note, to make a booking or for appointment enquiries please contact our booking centre on,
0300 500 0390. For any other enquiries please contact the number listed above.

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service. 

Download Onward Referral Leaflet here (pdf 0.09mb) Download Referral for Diagnostic Test Leaflet here (pdf 0.09mb)

Please type in your starting point in the box below to give you directions to the service location.

Where do I go for my appointment?

After carefully reviewing your referral the team will decide whether it is most appropriate for you to be seen in a community or hospital service.

The locations you can be referred to are:

Full directions are included in the confirmation of appointment letter.

What time should I arrive?

Please arrive 10 minutes before your appointment time.

What happens during my appointment?

On arrival please follow signs to Physiotherapy Department where you will see a sign directing you to the Virgin Care MSK Service waiting area. There is no reception to register, please take a seat in the Virgin Care waiting area and our clinician will call you at your allotted time.

During your appointment the clinician will examine you to assess your problem. For this examination you may be required to undress to some degree depending upon your problem, for example removal of a top for a shoulder problem. Please consider this and wear appropriate loose clothing so that you are comfortable and able to move freely during the examination. Please also bring a list of medication you are currently taking.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

How long will my appointment take?

Each appointment is dependent on your needs so appointment times will vary. However, first appointments normally take about 40 minutes and follow-up appointments normally last about 20 minutes. If you are sent for a diagnostic test on the same day as part of your assessment, you may be with us for longer.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.
If you do not attend and we do not have any contact from you within one week of the appointment then you will be discharged from the service.

How does the service work?

Once your GP has referred you to our service, the triage team will assess your details and decide on the most appropriate specialist for your condition within two working days.

If you have given permission, you will receive a text asking you to telephone to arrange your appointment. If you did not give permission, you should ring the number that your GP has given you.

You will receive a letter confirming the date, time and location of your appointment. We will also tell you the name of the healthcare professional that you will see and any preparations that you need to make before your appointment.

How soon will I be seen?

For a routine appointment, you should expect to be seen within five weeks of your referral.

How will I get the results of any assessments carried out?

You will be fully involved in your rehabilitation so all assessments will be discussed with you throughout your treatment. Please feel free to ask any questions or seek clarification if you do not fully understand anything.

You will agree your plan of treatment with your clinician. This will include an explanation of your problem, advice regarding the condition and how to help you manage it yourself. You will be given clear written instructions of any exercises that you will need to do.

When will I hear regarding my diagnostic test results?

Once you have had your diagnostic test performed, a radiologist will prepare your written report. This process may take up to two weeks from your diagnostic test appointment.

The Ramsey diagnostic team will then issue your results to our Preston and Chorley MSK team. One of our clinicians will review your results once we receive them. You will then be contacted by the Virgin Care admin team either via telephone or letter with your follow up appointment details.

If you do not hear from us after eight weeks from your appointment, please contact the relevant administration team. Details are at the top of this page.

Who will treat me?

Our team is dedicated to providing everyone with the best care we can. They are highly skilled and experienced staff who have an interest in joint, nerve and muscle problems and include musculoskeletal and orthopaedic specialists.

Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.


All premises offer easy access and free parking.

Where to find us

By car

For satellite navigation systems, please input PR7 6DY Wigan Road. There is a free car park in the grounds of Euxton Hospital.

By public transport

The nearest mainline station is Euxton Balshaw Lane. This is approximately 5 minutes walk from the Hospital.

The nearest bus stops are 5-10 minutes walk away:

  • A49 Wigan Road (347, 810, 812)
  • Dawbers Lane (347,810)
  • Balshaw Lane near the station (109, 347, 409, 681, 802, 803, 804,807, 812, 820, 821, 823, 824). Please contact Preston Bus for the latest timetable on 01772 821 199 between 9am and 5pm.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital