From 31 March 2017, Virgin Care no longer provides this service as it has transferred to Croydon Urgent Care Alliance.
Accessing your records
From 31 March this service is no longer provided by Virgin Care and has transferred to a new provider: Croydon Urgent Care Alliance.
For patients considered ‘active’, medical records will have been transferred to Croydon Urgent Care Alliance, so to access your records please contact their Information Governance Team.
For patients considered ‘inactive’, Virgin Care will have retained medical records relating to your visits while we provided the service. If you would like to see copies of these, you will need to contact our Information Governance Team on email@example.com.
Making a complaint
As always, the speediest way to resolve a complaint may be to speak to the people involved in your care but if your complaint related to the service provided to you before 31 March then please contact our Customer Services Team on 0300 303 9509.
If your complaint relates to service after 31 March then you should contact Croydon Urgent Care Alliance on 020 8401 3000.