Croydon Urgent Care Centre, Croydon University Hospital, 530 London Road, Croydon CR7 7YE 020 8401 3013

Welcome to Croydon Urgent Care Centre

Our centre is open to all patients with an urgent health need.

Please note: due to refurbishment of the A&E department and Urgent Care Centre, you will need to use the entrance at Woodcroft Road from 8 November 2015.

Our services

Patients arriving at the Accident and Emergency department at Croydon University Hospital will immediately be streamed by a nurse, dependent upon their presenting condition, to either urgent care or the emergency department.

Minor injuries and illnesses are then treated within our centre. Patients with serious and life-threatening conditions are sent straight through to the emergency department.

Any patient who arrives by emergency ambulance will access the emergency department directly if they require emergency care.

You are advised to contact NHS 111 on 111 if you are unsure of what to do or where to go in case your problem can be more conveniently and appropriately dealt with by your local pharmacist or GP surgery.

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.

Please type in your starting point in the box below to give you directions to the service location.

Follow-up treatment

If you require further treatment you should contact your GP. We do not provide follow-up appointments and, in most cases, will not refer patients onward to other hospital services unless the need is very urgent.

Informing your GP

Information about your treatment will be sent to your GP, if you have one, so that health records are kept up-to-date. Information on how to register with a GP can be obtained from the reception.

Bringing someone with you

You are welcome to bring someone with you for the consultation or treatment. Sometimes our staff may also request to have someone present.

Our team

Our team is managed by a service manager and we offer a range of GPs, nurses and healthcare staff to provide you with a high quality service.

We fully meet the Disability Act and have wheelchair access throughout.

Parking facilities

There is a pay and display car park for the centre that has limited spaces. There is also a short term pick-up and drop-off point.

Please note the pay and display car park has a minimum two hour charge.

You do not need an appointment to attend our centre, you can simply walk in to be seen.

Test results

Investigations or tests are only requested if they are clinically necessary.

Out of hours care

If you need urgent medical care when your GP is closed, you should telephone NHS 111

  • Symptoms will be assessed over the telephone
  • You will be given appropriate advice and treatment
  • If you need to see a doctor you will be given an appointment in a local out of hours service and/or
  • Home visits may be offered

NHS 111 operates 24 hours a day, 365 days a year. It’s free from a landline and a mobile.

Alternatively, if you have a minor illness or injury you can visit Edridge Road Walk-in Centre, Purley War Memorial Hospital or the Minor Injuries Unit at New Addington.

Edridge Road Walk-in Centre
Impact House
2 Edridge Road
Croydon CR9 1PJ
t: 020 3040 0800

Purley War Memorial Hospital
856 Brighton Road
Purley CR8 2YL
t: 020 8401 3000

Minor Injuries Unit
Parkway Health Centre
New Addington
Croydon CR0 0JA
t: 020 8251 7225

Accident and Emergency / 999

If anyone experiences severe chest pain, loss of blood or suspected broken bones, go to the nearest Accident and Emergency department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.

Other local NHS services

  • Call NHS 111– for free expert NHS health advice and information 24 hours a day
  • Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis

Please call or visit your local pharmacy for more information.

Croydon Clinical Commissioning Group is responsible for ensuring you get all the services you need. For details call 020 8812 7600.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

People with special needs and additional information guides

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language. We also have the hearing loop available.

NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital