Welcome to west Surrey Adult Speech and Language Therapy Service at Milford Hospital
We are a team of trained healthcare professionals whose range of specialist skills ensures that we can respond to the needs of adults with communication and swallowing difficulties arising from a wide variety of medical conditions. All of our speech and language therapists are registered with the Health and Care Professions Council and are members of the Royal College of Speech and Language Therapists.
Our team works in a variety of settings such as your own home including nursing homes, outpatient departments and the wards of community hospitals.
When you are referred to our service, you will receive a specialist assessment that may lead to an individually tailored treatment programme to maximise recovery and maintain function in a range of medical conditions.
We work closely with our colleagues in the acute hospitals to ensure an easy transition from hospital to home. Once home, we work alongside a range of other health professionals including doctors, physiotherapists, occupational therapists, dietitians and community nurses.
We support families and carers by providing patient focused advice to help support people experiencing difficulties with their communication and/or swallowing.
We also work with voluntary organisations, hospices, charities and patient groups to support our service users.
Please type in your starting point in the box below to give you directions to the service location.
How to book an appointment
Our service is held at multiple locations, listed below:
Where you are seen depends on your circumstances and how easy it is for you to get there.
In order to use the service, you must either be referred by a healthcare professional or you may make a self-referral. If you wish to make a self-referral, please call us on 01483 782 177. Once we have received your referral, one of our therapists will contact you to assess your needs. A letter will be sent to you confirming your referral has been accepted. The therapist will pass your referral onto the appropriate team and you will be contacted when an appointment is available.
If your symptoms or circumstances change please contact us on 01483 782177.
Please note we do not offer a rapid response service. If you have immediate concerns please always contact your GP for medical advice.
How long will it take for me to be seen?
We operate a waiting list system. Your position on this list will depend on your individual circumstances and will be determined by the clinician after discussing your referral with you or your carer. Please keep us updated with any changes in you symptoms by calling us on 01483 782177.
What happens during my appointment?
Depending on your needs, what happens in the appointment may vary. Your therapist will be able to explain what will happen in more detail.
If you have swallowing difficulties you may be asked to eat and drink small quantities of food and fluid. An examination of the muscles involved in swallowing will be carried out.
If you have communication difficulties various standardised and informal tests will be conducted as appropriate. We will ask for your consent at the beginning of every appointment.
During the initial assessment you will be asked questions relevant to your problem so we can gain a full picture of your condition and how these difficulties impact your daily life.
Carers and family members are welcome to be present during assessments unless this proves too distracting. Everyone is welcome to ask questions to improve their understanding of the problem and to ensure that they fully understand any recommendations made.
How long will my appointment take?
The length of your appointment will depend on your individual needs as assessed. On average an initial appointment takes 1 hour and follow up appointments take approximately 45 minutes.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us immediately. This will enable us to use the time to arrange an appointment for someone else and to rearrange your appointment.
How does the service work?
Once we have received your referral, one of our therapists will contact you to assess your needs. A letter will be sent to you confirming your referral has been accepted. The therapist will pass your referral onto the appropriate team and you will be contacted when an appointment is available.
Following your initial appointment and assessment your therapist will discuss with you how best to meet your care needs. You will be able to discuss your functional and rehabilitation goals, address any concerns that you, your family or carer may have and plan the next appointment (if appropriate).
Wheelchair access is available for those patients who will be attending an outpatient clinic appointment.
All outpatient clinics have level car parking facilities.
People with special needs and additional information guides
We provide leaflets in appropriate formats. Please let us know if you would like a different format or language.
NHS 111 provides a confidential interpreter service in many other languages if required. For Deaf people and those hard of hearing, a text phone service is available on 111.
We record all the information about you confidentially on our clinical system. Click here to get more information about how we use health records.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality. Please treat our staff with respect so we can provide you with the very best care we can. Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team. Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.
To make a referral, please complete your Clinical Commissioning Group’s Shared Point of Access Referral Form in full and fax it to 01483 782 699. This will help ensure management of the patient’s referral is timely and efficient.
The form must include:
- Your contact number
- A contact number for the patient/carer
- Whether the patient is able to attend an outpatient appointment
- Whether the patient needs transport
- As much detail of the problem as possible with investigation results, medication and relevant history
- Medical history
- Current medication list
- Social situation including care package, community services input and accommodation issues. You will be contacted by telephone and/or letter to redirect referrals if not appropriate for our service.
An overview of the referral process
- Referral received and logged
- Referral triaged by a therapist
- Therapist contacts patient to agree and book an appointment