Welcome to Surrey Community Dental Services (Emberbrook Dental Clinic)
Our service offers high quality preventive dental care and treatment to patients in Surrey.
More about us
This is a specialist referral service for children and adults who due to a variety of special needs have been unable to have those needs met in a General Dental Practice.
You must be referred by a dentist, doctor, health visitor or hospital consultant to access this service.
We offer a comprehensive list of treatments to ensure dental health including:
- Oral hygiene and dietary advice, scaling and polishing
- Examination, fillings, extractions, fissure sealants, root canal treatment, dentures, crowns and bridges
- Relative Analgesia sedation
- Provision of dental extractions under general anaesthetic (treatment carried out at various Hospitals across Surrey)
- Should we not be able to meet your needs we will refer you to the service you require
- Domiciliary visits for patients who have been certified as house bound by their General Medical Practitioner (GMP)
Please type in your starting point in the box below to give you directions to the service location.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else and ensure you are given another appointment to continue treatment.
What happens before my appointment?
Once your referral has been accepted, you will receive a letter to confirm your first appointment. Appointments can be made by either visiting the centre or telephoning during opening hours.
During your first appointment the Dentist will conduct a full dental examination. This will include:
- Dental charting
- Discussion between the Dentist and patient to formulate a treatment plan and options
- Oral hygiene preventative advice
- Possible dental X-rays;
- Possible referral to see a Dental Therapist for diet advice and treatment on prescription from the Dentist
What happens during my appointment?
During your first appointment the clinician will conduct a full dental examination. This will include:
- Dental charting
- Discussion between the dentist and patient to formulate a treatment plan and options
- Oral hygiene preventative advice
- Possible X-rays and
- Visit to the therapist for diet advice and treatment on prescription from the dentist
How will I get feedback about my appointment?
Keeping you involved in your care is important to us. We’ll keep you updated on your progress either face-to-face or in writing.
How long will my appointment take?
Each appointment is dependent on your needs so appointment times will vary. However, first appointments normally take about 30 minutes to allow for examination, treatment planning, X-rays and discussion and advice.
Arranging home visits
Home visits are only available to patients who have been certified by their General Medical Practitioner (GMP) as being housebound because of illness or disability.
Patients who are referred into the service and are not exempt from NHS charges will be required to pay for any treatment carried out. Up to date NHS dental charges are on display in the waiting area. If you think you are exempt from NHS dental charges please bring evidence of your exemption with you to your appointment or you will be asked to pay for your treatment.
We accept payment by cash, cheque or debit/credit card
How soon will I be seen?
If your condition is suitable to be seen by us, your first appointment will be within 18 weeks of us receiving your referral.
How do I register to the service?
As we are a referral service, you are not able to register with us direct, it is upon a referral from your Dentist or healthcare professional only.
Dental Access Centres
If you are not registered with a Dentist and require dental treatment, you can make an appointment direct with one of our Dental Access Centres for one course of treatment only. Once your course of treatment has been completed, you will need to register with a Dentist.
The Dental Access Centres can be found at the following locations:
- Buryfields Clinic, Guildford, 61 Buryfields, Guildford, Surrey GU2 4AX – 01483 783 311
- Epsom Clinic, Church Street, Epsom, Surrey KT17 4PH – 01372 745349/01372 723124
- Woking Community Hospital, Heathside Road, Woking, Surrey GU22 7HS – 01483 721546
How long will it take me to be seen?
If you are suitable to be treated by our service, your first appointment will be within 18 weeks of us receiving your referral, however we will endeavour to see you as quickly as possible.
How does the service work?
Once your General Dental Practitioner (GDP) or other healthcare professional has referred you to our service, our triage team will assess your details and decide on the most appropriate Clinician for your needs. This will be followed by a letter to your home address confirming the date, time and location of your appointment. We will also tell you the name of the dental professional that you will see and any preparations that you need to make prior to your appointment.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can. All dental professionals are registered with the General Dental Council (GDC) and can be found on the GDC website.
Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
Your appointment will be at one of five locations. Please refer to the letter that you’ve received which outlines whether you should go to:
Out of hours care
If you have a dental emergency outside normal clinic hours involving dental trauma, large swelling, or uncontrolled pain or bleeding please phone the NHS Helpline on 111.
The NHS helpline will assess your symptoms over the telephone and if you need to see a Dentist, you will be given an appointment at a local clinic
NHS 111 operates 24 hours a day, 365 days a year. Please note, NHS 111 is free from both landlines and mobiles.
Do you offer disabled access?
All clinics are accessible for patients with disabilities, if your needs can not be met we will arrange for your treatment to be carried out at a suitable clinic within our service.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.