Rapid Response Service, Community Services Building, Milford Hospital, Tuesley Lane, Godalming GU7 1UF 01483 782 644

Welcome to Surrey community falls service at Milford Hospital

We provide assessment and support to reduce your chance of a fall.

More about us

We offer support through a personalised care plan after comprehensive assessment in your own home. We provide the help required to avoid falls and the associated injuries which can lead to long stays in hospital.


Please type in your starting point in the box below to give you directions to the service location.

Where do I go for my appointment?

Your nurse will outline where your initial assessment will be held when first making contact with you by phone. Your appointment will always take place at your home unless we request you to visit one of our rapid access centres.

What happens during my appointment?

We will:

  • Carry out a detailed assessment, asking about your history of falling and your home environment
  • Screen you for osteoporosis
  • Test your strength, balance and movement and
  • Review any medicines you may be taking

Following your home assessment our team will discuss with you how best to meet your care needs. If necessary, we will refer you for specialist medical assessment at one of our rapid assessment units where you will be seen by a geriatrician.

How long will the appointment take?

The length of your appointment will depend on the reason of the visit. However, most appointments take approximately 45 minutes to an hour, but may take longer depending on your individual needs.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.

How does the service work?

Your GP, ambulance service or other healthcare professional will have referred you to our service. One of our nurses will contact you by phone to discuss your referral and needs. If a visit is required, an appointment will be made for a nurse and therapist to visit you at home.

How soon will I be seen?

One of our nurses will contact you as soon as possible after the initial referral. An appointment will be made and agreed with you according to urgency.

Who will treat me?

Our team is dedicated to providing everyone with the best care we can.

Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital