Welcome to your local day assessment and rehabilitation service
We provide assessment and rehabilitation services for older people with a variety of complex needs.
More about us
Our services are for older patients with a variety of complex needs associated with old age including poor mobility, falls and problems with medication and nutrition.
We have assessment and rehabilitation centres across the county offering patients access to doctors, nurses and therapists. We can carry out assessments, diagnostics and treatments. Providing care and advice can help reduce the risk of conditions getting worse and patients needing to attend Accident and Emergency unnecessarily.
We offer the following services:
- Access to community hospital beds for rehabilitation for people who require 24-hour care
- Clinical diagnostics including for example X-rays, scans, blood tests and readings of your heart activity and blood pressure
- Consultant-led medical assessments
- Follow-up appointments to review diagnostic results
- Medication reviews
- Nursing assessments and health promotion
- Physiotherapy and occupational therapy assessments and treatment programmes and
- Referral onto community health and social care teams to enable further care at home
This service was inspected by the Care Quality Commission in December 2013 and rated ‘good’. You can view the full report on the CQC’s site here.
Please type in your starting point in the box below to give you directions to the service location.
Where do I go for my appointment?
Your appointment letter will outline where your initial assessment will be held. However, any additional appointment locations will be agreed with the nurse.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.
What happens during my appointment?
Depending on your needs, what happens in the appointment may vary. Your clinician will be able to explain what will happen in more detail.
You should bring all your current medication and your latest prescription (as well as your hearing aid or reading glasses if used).
How long will my appointment take?
The length of your appointment will be dependent on the reason of the visit. However, most appointments take around three hours, but may take longer if another test is required during the appointment.
How does the service work?
Your GP or healthcare professional will refer you into the service. Once referred, you will be given an appointment at your local centre.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can. Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
How will I get feedback about my appointment?
Keeping you involved in your care is important to us. We’ll keep you updated on your progress either face-to-face or in writing.
We record all the information about you confidentially on our clinical system.
Keeping healthcare records are important as they help to:
- Record important clinical information
- Help health professionals to care for you and
- Improve public health and the services provided to you
We will only share information about you with your consent unless required by law or the data is anonymised.
If you would like to know more about how we look after and use data, or if you would like to know how to access your data, please write to our information governance team at:
Virgin Care Limited
6400 Daresbury Business Park
Daresbury WA4 4GE
Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.