Welcome to Surrey Diagnostic and Treatment Centre (Milford Hospital)
We offer a holistic consultant assessment service to older patients. We proactively work with your GP and other local community services.
More about us
The diagnostic and treatment centres primarily care for older people in the community. The main function of our service is to diagnose and treat you, and in turn refer you back to your GP for on-going management of your condition, supported by other community services.
The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.
Please type in your starting point in the box below to give you directions to the service location.
What happens during my appointment?
Depending on your needs, what happens in the appointment may vary. Your clinician will be able to explain what will happen in more detail. Your assessment by our consultant will involve an examination, therefore please wear loose clothing. Also please bring a urine sample if possible.
How long will the appointment take?
The length of your appointment will be dependent on the reason of the visit.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.
How does the service work?
Your GP or healthcare professional will refer you into the service. Once referred, you will be given an appointment at the most appropriate location (Walton or Woking).
If you need to have any children with you, please arrange for someone to supervise them during the appointment.
How soon will I be seen?
Once we have a received your referral from your GP, the diagnostic and treatment staff will contact you by telephone to arrange an appointment.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
How will I get the results of any tests performed?
If you have been sent for any investigations, we will give you a follow-up appointment at the diagnostic and treatment centre to discuss your results.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can.
Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.