From 31 March 2018, Virgin Care no longer provides this service as it has transferred to Royal Surrey County Hospital NHS Foundation Trust.

Accessing your records
From 31 March 2018 this service is no longer provided by Virgin Care and has transferred to a new provider: Royal Surrey County Hospital NHS Foundation Trust.

For patients considered ‘active’, medical records will have been transferred to Royal Surrey County Hospital NHS Foundation Trust, so to access your records please contact their Information Governance Team at rsc-tr.medicalrecords@nhs.net.

For patients considered ‘inactive’, Virgin Care will have retained medical records relating to your visits while we provided the service. If you would like to see copies of these, you will need to contact our Information Governance Team at information.governance@virgincare.co.uk.

Making a complaint
As always, the speediest way to resolve a complaint may be to speak to the people involved in your care but if your complaint related to the service provided to you before 31 March then please contact our Customer Experience Team on 0300 303 9509.

If your complaint relates to service after 31 March then you should contact Royal Surrey County Hospital NHS Foundation Trust by ringing their Patient Advice and Liaison Service (PALs) on 01483 402 757.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital