Intravenous Therapy, Rapid Response Service, ‘Old Ward 10’, The Ramp, St. Peter’s Hospital, Chertsey KT16 OPZ 01932 872 929

Welcome to your local intravenous therapy service

Intravenous therapy (IV therapy) is the administration of substances directly into a vein.

More about us

The intravenous route is the fastest way to deliver medications throughout the body. Some medications can only be given intravenously.

You can have intravenous access via one of the following:

  • Cannula
  • Midline
  • PICC line
  • Portacath and/or
  • Skin tunnelled catheter

We offer the help required for an early discharge from hospital, so you can avoid having to return unnecessarily. We provide you with a personalised care plan and the necessary equipment for your treatment. We can prescribe the medications as decided on your care plan, normally in your own home.

Please type in your starting point in the box below to give you directions to the service location.

How do I make an appointment?

When you are referred into the service, one of our nurses will contact you to assess your needs and discuss how your care can be delivered. 

What happens during my appointment?

Depending on your needs, what happens in the appointment may vary. Our nurse will be able to explain what will happen in more detail.

We will send your GP a written report of the consultation and results unless you ask us not to.

How long will the appointment take?

The length of your appointment will be dependent on the reason of your visit.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.

How does the service work?

Your GP or healthcare professional has referred you to our service. This may be for the following reasons:

  • You have recently suffered from an acute neurological episode/ hospital discharge
  • You have been newly diagnosed with a neurological condition and/or
  • For long-term neurological condition management (including complex posture management)

Who will treat me?

Our team is dedicated to providing everyone with the best care we can.

Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.

Your appointment will be at one of five locations. Please refer to the letter that you’ve received which outlines whether you should go to:

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital