Welcome to your local neurological outpatient physiotherapy service
Our service provides outpatient physiotherapy for patients with neurological conditions that require specialist rehabilitation skills.
It is staffed by specialist physiotherapists who have extensive experience of neurological conditions, gained through working in tertiary, acute and primary care settings.
More about us
The service delivers expert evidence based rehabilitation using a patient centered approach.
We welcome written referrals for any neurological patients who may benefit from an assessment and neuro-physiotherapy. These include people who are:
- Newly diagnosed with a neurological condition
- Following and acute neurological episode/hospital discharge and
- Long-term neurological condition management
We are a small service and many of the clinicians who support both the neuro outpatient services and inpatient physiotherapy services.
We aim to be flexible with the appointment times we offer, we operate on a Monday, Thursday and Friday 8.30am-4.30pm. Last appointment booking is at 3.30pm.
Please type in your starting point in the box below to give you directions to the service location.
How do I book an appointment?
Referrals will be registered and a letter sent out to the patients home address conforming receipt and acceptance of the referral. Patients will be contacted by phone or letter to offer an appointment time that is mutually convenient.
Where do I go for my appointment?
This service is based within the day assessment and therapy centre (DATC) at Farnham Hospital. This is signposted on arrival.
What happens during my appointment?
We base treatment interventions on your own goals and a detailed neurological assessment. A problem-based physiotherapy approach is used along with close collaboration with you, carers and other members of the multidisciplinary teams from health and social care.
Please ensure you wear appropriate clothing (for example, shorts) and bring any splints or walking aids with you.
We offer one-to-one physiotherapy sessions based on current principles of neurological rehabilitation. This can include:
- Neurological physiotherapy interventions including
- Re-education of walking or functional tasks
- Home exercise programmes to promote and/or maintain function
- Guidance on how best to self-manage your physical symptoms, offering reviews as appropriate to your condition
- Functional Electrical stimulation (FES) assessment and equipment trial/provision (subject to funding agreement) and
- Signposting to local support and leisure facilities appropriate to your condition
We set your goals together and progress is regularly monitored and reviewed. We have a dedicated gym area with a range of physiotherapy equipment including access to standing frames and exercise equipment. We have developed close relationships with local community health, social, leisure and voluntary services which helps us to streamline your journey. This includes:
- Joint therapy sessions (e.g. wheelchair services or orthotists)
- Links with other services (multiple sclerosis and Parkinson’s disease practitioners and other allied health professionals)and/or
- Onward referrals (disease specific support groups, leisure activities, local gyms)
How long will the appointment take?
The length of your appointment will be dependent on the reason of your visit, most likely they will vary between 30 to 60 minutes. This is based on your needs and tolerance of treatment, at the discretion of the physiotherapist.
Bringing someone with you
You are welcome to bring someone with you to your appointment. This can sometimes be helpful to us.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else. We will book an alternative appointment at the soonest mutually convenient time.
Please leave a message on the answer-phone as we do not have administration support and may be busy with other patients.
How do I register with the service?
You are able to access this service if you are registered with GP within a Clinical Commissioning Group, with whom Virgin Care holds a contract.
How would a GP refer into the service?
We accept written referrals from GP services, hospital consultants and other Allied Health professionals (with GP agreement. When a referral is made, please check we have up to date contact information for the patient to ensure timely and efficient organisation of the patient’s appointment.
Please send this to:
Physiotherapy Department (Neuro outpatients)
Surrey GU9 9QL
Please ensure the referral contains information on;
- Your contact number, and a contact number for the patient/carer
- Presenting problem with investigation results, medication and relevant history
- Social situation including care package, existing community services input and accommodation issues and
- Current medication list
Please note – it is our experience that patients who require hospital transport or who require mechanical transfer aids are usually able to be better assessed in their own environment by the community therapists for assessment.
How does the service work?
Your GP or healthcare professional has referred you to our service. This may be for the following reasons:
- You have recently suffered from an acute neurological episode or have been recently discharged from hospital
- You have been newly diagnosed with a neurological condition and/or
- For long-term neurological condition management (including complex posture management)
Do you offer home visits?
As we are not a community therapy service, our service is not able to provide Home visits. In exceptional circumstances, the Physiotherapist may undertake an ‘out-reach’ visit based on their clinical reasoning.
Patients who are house bound or rely on hoists for transferring can be seen by our community rehabilitation team in their own home
How soon will I be seen?
As soon as your GP contacts us we will ensure that we see you as soon as possible. We aim to see you within six weeks of your initial referral. We prioritise urgent referrals and you will be seen within one working week.
Do you offer disabled access?
The hospital and department are wheelchair accessible with disabled toilet facilities available.
The hospital has marked disabled bays for blue badge holders and also a ‘drop-off’ point.
We will only begin the discharge procedure when we all agree that goals have been met or maximum recovery has happened.
If you have a chronic/progressive condition, you may be offered:
- Regular reviews of your condition or
- The option to self-refer yourself back to the service for up to a year post-discharge
You and other relevant parties will be informed of the outcome of the physiotherapy intervention.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can.
Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Non-English speakers and other formats
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
We have access to language line and interpreters if required. Please make us aware of any special requirements at the time of referral.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.