Welcome to South West Surrey and North East Hampshire Podiatry Service at the Jarvis Centre
We provide diagnosis and treatment for problems with your feet and lower limbs.
More about us
We provide our services in a variety of locations that includes local health centres, acute hospitals, community hospitals, GP practices and patients’ homes.
If you are referred to our podiatry service your foot health status will be assessed by a podiatrist and should your needs require professional intervention then a treatment plan will be agreed with you.
- Woundcare: we are not an emergency service, however, we aim to see our most high risk patients with wounds within 7 days of referral. Our specialist wound care podiatrists work as part of a multi-disciplinary team undertaking wound assessments and providing advanced wound treatments across the area
- Biomechanics / Musculoskeletal : our specialist biomechanics podiatrists also work as part of a multi-disciplinary team across the area providing assessment and treatment of mechanical conditions in the foot and lower limb for patients of all ages
- Nail Surgery: we provide a specialist nail surgery service at several locations where patients can have part or whole nails removed under local anaesthetic to cure painful or problem toenails permanently
- Routine Podiatry: is available across most locations for treating painful nail and skin pathologies for those patients identified as requiring professional treatment. Advice is available to those patients that have foot health needs that fall below the threshold of what can be provided by our service
- Health Promotion: members of our expert term often provide talks to a variety of groups. We also provide training to carers and auxiliaries in how to provide basic foot care e.g. simple nail cutting.
Please type in your starting point in the box below to give you directions to the service location.
Where do I go for my appointment?
Your appointment letter will outline where your initial assessment will be held. However, any additional appointment locations will be agreed with the ‘clinician or podiatrist’. Your appointment may be in your own home or in a clinic detailed in your letter/phone call.
If you need to have any children with you, please arrange for someone to supervise them during the appointment.
What happens during my appointment?
What happens exactly during your appointment depends on what your presenting condition is and to what podiatric speciality you have been referred to. All new patients will have an assessment that will include discussing your present and past medical history.
Advice on basic foot care and footwear is given to those patients whose needs fall below the threshold of what can be provided by our service.
How long will the appointment take?
The length of your appointment will be dependent on the reason of the visit.
Appointments tend to take between 15 to 40 minutes, but may take longer if another test is required during your appointment.
How long will it take me to be seen?
We provide a range of services at several different locations and the length of time taken to be seen depends on which podiatric speciality you require, the urgency of your foot health need and your availability.
We try to see all of our patients as soon as possible. We are not an emergency service, however, we try to see our most high risk patients with wounds within seven days of referral. New patients with less urgent problems will be seen as soon as possible.
Do you operate home visit appointments?
A limited home visiting service is available to those patients that are totally housebound.
Referrals for home visits are processed in exactly the same way as other referrals.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
How do I cancel or change my appointment?
If you cannot make the appointment, please contact us as soon as you can by telephone (Guildford – 01483 783 155) . This will enable us to use the time to arrange an appointment for someone else.
If you do not attend and we do not have any contact from you within one week of the appointment then you will be discharged from the service.
How do I refer into the service?
The podiatry service is open access which means that we accept self-referrals as well as referrals from health professionals and other agencies
Referrals can be made directly over the telephone on 01483 783155 or by completing the application form and emailing it to email@example.com or posting to the central centre:
The Jarvis Centre
Surrey GU1 1LJ
To enable referrals to be triaged and processed as quickly as possible, we ask you to provide the following information:
- NHS number if known
- Details of the presenting problem
- Details of past and present medical history
An overview of the referral process:
Referral received -> Referral triaged ->waiting list – Appointment generated and booked at a local clinic.
How will I get the results of any assessments carried out?
You will be fully involved in your rehabilitation so all assessments will be discussed with you throughout your treatment. Please feel free to ask any questions or seek clarification if you do not fully understand anything.
You will agree your plan of treatment with your clinician.
Who will treat me?
Our team is dedicated to providing everyone with the best care we can. Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.
Your appointment will be at one of five locations. Please refer to the letter that you’ve received which outlines where you should go to.
Do you have parking onsite?
We encourage patients to walk or to use public transport wherever possible. The availability of parking varies across all of our locations. Please note that some locations charge.
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.