Rapid Response Service, Community Services Building, Milford Hospital, Tuesley Lane, Godalming GU7 1UF 01483 782 644

Welcome to Guildford and Waverley Rapid Response Service at Milford Hospital

We provide you with short-term rehabilitation support to help you avoid unnecessary hospital admission.

More about us

We offer support for up to six weeks after your discharge from hospital. If you need further treatment after seeing us, our rapid response team will refer you on to the most appropriate local service for your on-going care needs.

We provide personalised rehabilitation, care and support, usually in your own home. The support enables you to regain confidence and skills whilst increasing your independence and reducing the need for long-term care. Our services allow you to stay at home and be closer to friends and family while receiving treatment.

Your treatment/care can last for a few days or weeks depending on your assessed needs.

Whilst we are open until 6.00pm weekdays and 4.00pm on weekends, our rehabilitation assistants visit between the hours of 7.30am and 9.00pm.

Where do I go for my appointment?

After receiving a referral from a GP or health care professional, we will contact you to arrange to visit to you at home. A nurse or therapist will then visit you at home to assess your needs and to discuss and agree your rehabilitation goals and care plan with you.

Bringing someone with you

You are welcome to have someone with you at your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

What happens during my appointment?

Depending on your needs, what happens in the appointment may vary. Your healthcare professional will be able to explain what will happen in more detail.

How long will my appointment take?

The length of your visit will depend on your individual needs as assessed. On average our visit takes 30 minutes but can take up to one hour.

Following your home assessment we will discuss with you how best to meet your care needs. You will be able to discuss your rehabilitation, plan the number of visits you require and address any concerns that you, your family or carer may have.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.

How soon will I be seen?

We aim to see you within two to 48 hours of receiving your referral, according to urgency.

How will my progress be monitored?

Your care plan and progress will be monitored and reviewed twice a week, and as you regain your independence your visits will be reduced. If you are assessed as requiring long-term support you will be referred to the most appropriate service, this may include social services. This will not be done without your consent.

Who will treat me?

Our team is dedicated to providing everyone with the best care we can. Each clinician is registered with a professional body and has undertaken specific training. Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.

What to do if you need to speak to someone within the service urgently?

If you urgently need to speak to someone and the service is closed please call the ‘on call’ service on: 07867 780 567.

If you need to speak to your local community night nurse service between the hours of 6pm to 8am please call: 01483 449 827 or the ‘on call’ mobile: 07771 772 180.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

Non-English speakers and other formats

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I cannot speak highly enough of the team’s professionalism. Care and empathy are very much central to their work.

Rapid response team