Weybridge Walk-in Centre, Weybridge Community Hospital, 22 Church Street, Weybridge KT13 8DY 01932 826 013

Welcome to Weybridge Walk-In Centre

We provide a wide range of services aimed at the treatment of minor injuries and illness, as well as the improvement of the health and well-being of the local community.

Update to service from CSH Surrey & Greenbrook Healthcare:

As of 1st April 2017 CSH Surrey & Greenbrook Healthcare will be running the North West Surrey Walk-in Centres on behalf of North West Surrey CCG.  We have been asked to implement the following changes:

  1. The opening times for all three Walk-in Centres will change to 8am – 8pm 7 days a week
  2. The services will be nurse-led which means GPs will no longer be onsite at any of the WICs
  3. The commuter phlebotomy services at Woking and Weybridge will be stopping

Please be aware that some patients are not suitable for a nurse led WIC service and are more likely to need assessment by a GP. The following patients should contact their local GP practice in hours or call 111 out of hours, they will be assessed and navigated to the most appropriate service:

  • Under 2 year olds
  • Frail elderly with complex co-morbidities
  • Head injuries in over 65 year olds
  • Women with pregnancy related conditions

Our services

We provide assessment and treatment for the following:

  • Abdominal pains – stomach complaints such as indigestion, constipation, vomiting and diarrhoea
  • Allergies including hay fever
  • Chest infections
  • Conjunctivitis and eye problems
  • Coughs, colds and flu-like symptoms
  • Cuts requiring stitches/glue, wound care and dressings
  • Ear and throat infections
  • Head injuries with no loss of consciousness
  • Minor illnesses (including urinary tract infections)
  • Minor road traffic injuries
  • Minor scalds and burns
  • Muscle and joint injuries – strains and sprains
  • Sexual health advice (including Chlamydia screening and emergency contraception)
  • Skin complaints – infections, rashes, sunburn, bites and stings and
  • Suspected fractures

We do not treat the following conditions:

  • A life-threatening emergency
  • Chemical injuries to the eye
  • Chest pain
  • Children under the age of  two years who need a prescription
  • Dental treatment
  • Head injuries with loss of consciousness
  • High-impact road traffic injuries
  • Overdose of drugs or drinking of chemicals
  • Serious medical emergencies
  • Severe allergic reaction
  • Severe blood loss and
  • Severe shortness of breath

If you arrive at the centre with any of above conditions you will be redirected to a more appropriate NHS service.

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.

Please type in your starting point in the box below to give you directions to the service location.

Our team

We are managed by a service manager and we offer a range of nurses and healthcare staff to provide you with a high quality service.

We fully meet the Disability Act and have wheelchair access throughout.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.


We have an onsite pharmacy. There are also several pharmacies located nearby where patients can have their prescription dispensed.

Out of hours

If you need urgent medical care when the centre is closed, please call NHS 111:

  • Your symptoms  will be assessed over the telephone
  • You will then be given appropriate advice and treatment
  • If they believe you need to see a doctor, you will be given an appointment at a local clinic and/or
  • Home visits may be offered if appropriate

NHS 111 operates 24-hours a day, 365 days a year. It is free from a landline and a mobile.


Weybridge Walk-In Centre has a pay and display car park available for centre users. Charges apply between 7am – 7pm and prices vary. Please call the centre for further information.

Specialist care

If a clinician or another member of our healthcare team believes that you require specialist emergency care elsewhere, safe transfer will be arranged.

Accident and Emergency / 999

If anyone experiences severe chest pain, loss of blood or suspected broken bones, please go to the nearest Accident and Emergency (A&E) department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.

Other local NHS services

  • Call NHS 111– for free expert NHS health advice and information 24 hours a day
  • Your local pharmacist will be able to give you free health advice at any time – you don’t need an appointment

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

Patients with special needs and additional information guides

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.

If you require help when visiting the centre, please call us on 01932 826 013.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Find out more

I cannot praise the staff enough. There is a professional but incredibly kind and warm atmosphere.

Weybridge Hospital