Welcome to Woking Walk-in Centre
We provide a wide range of services aimed at the treatment of minor injuries and illness, as well as the improvement of the health and well-being of the local community. *Please note, there is also an X ray service available at Woking Walk-in Centre, from 9.00am to 4.30pm, Monday to Friday.
Update to service from CSH Surrey & Greenbrook Healthcare:
As of 1st April 2017 CSH Surrey & Greenbrook Healthcare will be running the North West Surrey Walk-in Centres on behalf of North West Surrey CCG. We have been asked to implement the following changes:
- The opening times for all three Walk-in Centres will change to 8am – 8pm 7 days a week
- The services will be nurse-led which means GPs will no longer be onsite at any of the WICs
- The commuter phlebotomy services at Woking and Weybridge will be stopping
Please be aware that some patients are not suitable for a nurse led WIC service and are more likely to need assessment by a GP. The following patients should contact their local GP practice in hours or call 111 out of hours, they will be assessed and navigated to the most appropriate service:
- Under 2 year olds
- Frail elderly with complex co-morbidities
- Head injuries in over 65 year olds
- Women with pregnancy related conditions
More about us
We provide assessment and treatment for the following:
- Abdominal pains – stomach complaints such as indigestion, constipation, vomiting and diarrhoea
- Allergies including hay fever
- Chest infections
- Conjunctivitis and eye problems
- Coughs, colds and flu-like symptoms
- Cuts requiring stitches/glue, wound care and dressings
- Ear and throat infections
- Head injuries with no loss of consciousness
- Minor illnesses (including urinary tract infections)
- Minor road traffic injuries
- Minor scalds and burns
- Muscle and joint injuries – strains and sprains
- Sexual health advice (including Chlamydia screening and emergency contraception)
- Skin complaints – infections, rashes, sunburn, bites and stings and
- Suspected fractures
We do not treat the following conditions:
- A life-threatening emergency
- Chemical injuries to the eye
- Chest pain
- Children under the age of two years who need a prescription
- Dental treatment
- Head injuries with loss of consciousness
- High-impact road traffic injuries
- Overdose of drugs or drinking of chemicals
- Serious medical emergencies
- Severe allergic reaction
- Severe blood loss and
- Severe shortness of breath
If you arrive at the centre with any of above conditions you will be redirected to a more appropriate NHS service.
For more information on the services provided please contact us on 01483 846 209.
The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service.
Please type in your starting point in the box below to give you directions to the service location.
We are managed by a service manager and aim to provide you with a high quality nurse-led service.
We fully meet the Disability Act and have wheelchair access throughout.
Bringing someone with you
You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.
We do not have an on-site pharmacy at Woking Walk-in Centre.
There are several pharmacies located nearby where you can have your prescription dispensed. Our receptionists will be able to direct you to the nearest pharmacy.
Out of hours
If you need urgent medical care when the centre is closed, please call NHS 111 on 111:
- Your symptoms will be assessed over the telephone;
- You will then be given appropriate advice and treatment
- If they believe you need to see a doctor, you will be given an appointment at a local clinic and/or
- Home visits may be offered, as appropriate
NHS 111 operates 24-hours a day, 365 days a year. It is free from a landline and a mobile.
If a clinician or another member of our healthcare team believes that you require specialist emergency care elsewhere, safe transfer will be arranged.
Accident and Emergency / 999
If anyone experiences severe chest pain, loss of blood or suspected broken bones, please go to the nearest Accident and Emergency (A&E) department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.
Other local NHS services
- Call NHS 111– for free expert NHS health advice and information 24 hours a day
- Your local pharmacist will be able to give you free health advice at any time – you don’t need an appointment
We record all the information about you confidentially on our clinical system.
Click here to get more information about how we use health records.
Patients with special needs and additional information guides
We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.
NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.
If you require help when visiting the centre, please call us on 01483 846 209.
Our commitment to you
Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.
Please treat our staff with respect so we can provide you with the very best care we can.
Click here to find out more about your rights and responsibilities.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or telling a member of the team.
Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.