Anchor Homeless Centre, Simon House, Bird Street, Coventry CV1 5FX 024 7652 7040 024 7652 7041

Welcome to the Anchor Homeless Centre

Our centre provides homeless and vulnerably housed adults, over 16 years of age, with access to high quality healthcare within Coventry.

If you are currently of no fixed abode or have no permanent address then our service may be right for you.

More about us

Clinics and services that are available in the centre are:

  • Alcohol services and support
  • Asthma monitoring
  • Blood testing
  • Cervical screening
  • Chlamydia screening
  • Contraceptive advice and services
  • Diabetes monitoring
  • Hepatitis B catch-up
  • Hypertension monitoring
  • Influenza and pneumococcal immunisations;
  • Learning disability services
  • Maternity medical services
  • Mental health and counselling support
  • NHS health checks
  • Osteoporosis care
  • Outreach services and clinics
  • Sexual health services
  • Substance abuse support and
  • Vaccinations and immunisations

Plus treatment for:

  • Coughs, cold and flu-like symptoms
  • Minor cuts and wounds, including dressings and care
  • Muscle and joint injuries: strains and sprains
  • Skin conditions and
  • Stomach ache, indigestion, constipation, vomiting and diarrhoea

Additional support can be given in the form of advice and assistance for issues such as mental health and well-being, malnutrition, infectious diseases, stress related problems and dermatological conditions.

If you’re worried or confused about which NHS service you should be using please refer to our demystifying guide, to help you make the right choice.

Download AnchorCentre_PPG Report 2014-15_wv here (pdf 0.11mb) Download AnchorCentre_PPG Report 2014-15 here (pdf 3.12mb)

Please type in your starting point in the box below to give you directions to the service location.

Registering with us

To register, you need to complete a patient registration form which is available from reception. You will be registering with the centre rather than an individual GP.

Booking an appointment

Once you are registered with us you can see a clinician by appointment. Appointments should be pre-booked and can be made by either visiting or telephoning during opening hours.

The centre also operates a drop-in service during normal opening hours which may have variable waiting times.

You should be able to see a GP within 48 hours, a healthcare professional within 24 hours, your choice of GP within seven days and a pre-booked appointment up to four weeks in advance.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available. You are also entitled to request a chaperone for your appointment.

Our team

Our team is managed by a service manager and we offer a range of GPs, nurses and healthcare staff to provide you with a high quality service.

We fully meet the Disability Act and have wheelchair access throughout.

Out of hours care

If you need urgent medical care when the centre is closed, you can visit the City of Coventry NHS Walk-in and Healthcare Centre from 8am to 10pm, Monday to Sunday. The centre is located on Stoney Stanton Road in Coventry city centre and the telephone number is 0300 200 0060.

You can also call NHS 111:

  • Symptoms will be assessed over the telephone
  • You will be given appropriate advice and treatment
  • If you need to see a doctor you will be given an appointment at a local clinic and/or
  • Home visits may be offered

Prescriptions

Although we don’t have a pharmacy on-site, our reception staff will be happy to direct you to the most convenient pharmacy for you.

Repeat prescriptions

If you take medication on a long-term basis, you can order your repeat medication by completing a repeat prescription form which is available from reception. Alternatively, please use the form attached to your previous prescription.

You can return the form to us in person, by post or by fax. Requests take 48 hours to process.

We will conduct a review of your medication at regular intervals. This may require you to attend an appointment with a doctor or nurse before a repeat prescription can be issued.

If you require medication that is not on your repeat medication list then this should be discussed with a GP first. The easiest way to do this is by arranging a telephone consultation.

Repeat dispensing

If you or someone you care for uses the same medication regularly, you may be able to benefit from repeat dispensing from one of the local pharmacists. This means you will not have to visit the centre every time you need more medicine.

Our GPs and centre nurse will be happy to provide more information and tell you if the medication you take is suitable for the repeat dispensing scheme.

Test results

When your test results are returned, they will be discussed with you. If we are unable to do so immediately, and there is a need for further explanation of the results, another appointment can be arranged.

Our receptionists are not medically trained and can only pass on what the clinician has told them.

Accident and Emergency / 999

If anyone experiences severe chest pain, loss of blood or suspected broken bones, go to the nearest Accident and Emergency department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.

Specialist and hospital care

If a GP or another member of our healthcare team believes hospital treatment or specialist care is needed elsewhere, they will ask you where and when you would like to go. Appointments can be booked electronically while you wait or in person after the appointment. If more time is required to think before deciding where and when to have treatment, you can call the centre at a later date to book an appointment.

Other local NHS services

  • Call NHS 111– for free expert NHS health advice and information 24 hours a day
  • Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis

Please call or visit your local pharmacy for more information.

Coventry and Rugby Clinical Commissioning Group is responsible for ensuring you get all the services you need. For details call: 024 7655 3344.

Further information

For further information about our services please visit our website here.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

People with special needs and additional information guides

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Our patient group

Our patient group is used as an opportunity to review and improve our services. We meet regularly to discuss your views about the centre and how we can make improvements. If you’d like to get involved, please contact the centre on 024 7652 7040.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital