City of Coventry NHS Healthcare Centre, Stoney Stanton Road, Coventry CV1 4PS 0300 200 0060 (option 2)

Welcome to the City of Coventry NHS Healthcare Centre

Our centre gives you additional choice and greater access to healthcare in Coventry offering a full general practice.

More about us

Clinics and services that are available in the centre are:

  • Anticoagulation monitoring*
  • Breast feeding advice
  • Cervical screening*
  • Child health surveillance*
  • Chlamydia screening
  • Contraceptive services and pre-conceptual advice*
  • Counselling*
  • Diabetes services
  • Health screening
  • Heart failure
  • HIV screening*
  • IUCD fitting*
  • Learning disabilities
  • Lifestyle advice and disease prevention
  • Maternity care
  • Mild to moderate depression intervention
  • Minor injuries
  • Minor surgery*
  • Osteoporosis
  • Phlebotomy
  • Sexual health
  • Smoking cessation support
  • Vaccinations and immunisations* and
  • Wound management

The services marked with an * requires pre-booked appointments.

If you’re worried or confused about which NHS service you should be using please refer to our demystifying guide, to help you make the right choice.

The Care Quality Commission (CQC) is the Government’s health watchdog, responsible for ensuring that healthcare services registered with it provide high quality care that is safe, effective and compassionate. The CQC regularly inspect many of our services, click here for the latest report for this service. 

Download Coventry Health Centre_Patient Feedback Analysis-March2015 here (pdf 0.15mb) Download Coventry Health Centre_Patient Participation DES-March2015 here (pdf 0.06mb)

Please type in your starting point in the box below to give you directions to the service location.

Registering with us

You can register with our centre if you are a Coventry resident. To register, you need to complete a patient registration form which is available from reception.

Please note that proof of your address is required.  You will also need to attend a new patient health check appointment to complete your registration.

Booking an appointment

Once you are registered with us, you can see a clinician by appointment. Appointments can be made by either visiting the centre or telephoning during opening hours.

You should be able to see a GP within 48 hours, a healthcare professional within 24 hours, your choice of GP within seven days and a pre-booked appointment up to four weeks in advance.

Bringing someone with you

You are welcome to bring someone with you to your appointment. Sometimes our staff may also request to have someone present for an appointment. If you or the member of staff is uncomfortable with the person, we’ll reschedule to a later date when the correct person is available.

Arranging home visits

Home visits are available to you if you are a registered patient. If you are requesting a home visit, you must be housebound because of illness or disability.

If you need a home visit, please call the centre before 10am if possible. A doctor or nurse may call you back to see if your problem can be dealt with over the telephone.

It may also be appropriate to send a nurse or arrange a hospital attendance for you.

Home visits are extremely time-consuming so please try and attend the centre if possible.

Our team

Our team is managed by a service manager and we offer a range of GPs, nurses and healthcare staff to provide you with a high quality service.

We fully meet the Disability Act and have wheelchair access throughout.

Out of hours care

If you need urgent medical care when the practice is closed, you should telephone NHS 111:

  • Symptoms will be assessed over the telephone
  • You will be given appropriate advice and treatment
  • If you need to see a doctor you will be given an appointment at a local clinic and/or
  • Home visits may be offered

NHS 111 operates 24 hours a day, 365 days a year. It’s free from a landline and a mobile.

Prescriptions

We have a pharmacy on site.

Repeat prescriptions

If you take medication on a long-term basis, you can order your repeat medication by completing a repeat prescription form which is available from reception. Alternatively, please use the form attached to your previous prescription.

You can return the form to us in person, by post or by fax. You can also ring us and make a prescription request. Requests take 48 hours to process.

We will conduct a review of your medication at regular intervals. This may require you to attend an appointment with a doctor before a repeat prescription can be issued.

If you require medication that is not on your repeat medication list then this should be discussed with a GP first. The easiest way to do this is by arranging a telephone consultation.

Repeat dispensing

If you or someone you care for uses the same medication regularly, you may be able to benefit from repeat dispensing from one of the local pharmacists. This means you will not have to visit the centre every time you need more medicine.

Our GPs and nurses will be happy to provide more information and tell you if the medication you take is suitable for the repeat dispensing scheme.

You can also arrange for your prescription to be collected by a local pharmacy so you can collect your items directly. Please ask at reception for more information and allow a further 24 hours for your prescription to be ready at your chosen pharmacy.

Test results

When your test results are returned, they will be discussed with you. If we are unable to do so immediately, and there is a need for further explanation of the results, another appointment can be arranged.

Our receptionists are not medically trained and can only pass on what the doctor has told them.

Specialist and hospital care

If a GP or another member of our healthcare team believes hospital treatment or specialist care is needed elsewhere, they will ask you where and when you would like to go. Appointments can be booked electronically while you wait or in person after the appointment. If more time is required to think before deciding where and when to have treatment, you can call the centre at a later date to book an appointment.

Accident and Emergency / 999

If anyone experiences severe chest pain, loss of blood or suspected broken bones, go to the nearest Accident and Emergency department or call 999. Accident and Emergency departments are open 24 hours a day, 365 days a year.

Other local NHS services

  • Call NHS 111– for free expert NHS health advice and information 24 hours a day
  • Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Please call or visit your local pharmacy for more information

Coventry and Rugby Clinical Commissioning Group is responsible for ensuring you get all the services you need. For details call: 024 7655 3344.

Further information

For further information about our services please visit our website here.

Your records

We record all the information about you confidentially on our clinical system.

Click here to get more information about how we use health records.

People with special needs and additional information guides

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

NHS 111 provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 111.

Our commitment to you

Virgin Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can.

Click here to find out more about your rights and responsibilities.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms that can be found within all of our service locations or telling a member of the team.

Alternatively, if you would like to make an official complaint you can find out more from our How to make a complaint section by clicking here.

Our patient group

Our patient group is used as an opportunity to review and improve our services. We meet regularly to discuss your views about the centre and how we can make improvements. If you’d like to get involved, please contact the centre on 0300 200 0060.

Find out more

I was treated with great care and understanding. The care I received was second to none; everyone was so lovely.

Sapphire Ward, Gravesham Hospital