We’re constantly looking for ways we can provide better care by challenging how things have been done before if they’re not working.

We listen to our teams and the people using our services and many of our innovations, both large and small, have come as a direct result of this. This different approach and promise to provide care good enough for our families are about making a real difference in people’s lives − the Virgin Care difference.

Here are some of the ways we’re changing things for good:

Changing the way we work: Community Nursing

A multi-million pound investment in mobile technology and a new way of working designed by our community nurses in Surrey is giving them more face to face time with patients and making care safer. Read the full story here.

Adding magic touches to experience: Community Hospitals

We’ve introduced new welcome packs for inpatients at our community hospitals to make their stay more comfortable and give their families peace of mind. Read the full story here.

Virtual queuing: Sexual Health Milton Keynes

A virtual queuing system, which allows people to leave our sexual health clinic while waiting thanks to web and SMS updates, has improved wait times and made people more comfortable about using the service. Read the full story

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It’s our people that make the difference

Great friendly service; I felt comfortable and relaxed.

Sexual Health Teesside

3 Feb 2014

Take the First Steps with mental health

80%

of people chose 9 or 10 (out of 10) when asked how likely they were to recommend our services to a friend or family member.