Virgin Care shortlisted for two Patient Experience National Awards

Virgin Care has been shortlisted for two awards at the Patient Experience (PEN) National Awards for the work in setting up a programme that helps colleagues feel the difference and ensure they can be their ‘best self’ at work every day, and to help share best practice between teams.

Its Feel the Difference Programme, launched alongside a refreshed set of company values to celebrate the organisation’s tenth anniversary at the end of last year, includes a funding programme for colleagues’ ideas, access to training and peer-nominated awards.

Each service team sets a ‘Feel the Difference’ goal each year for making improvements for people who use services.

Since the programme started in 2016/17, there have been more than 150 applications for funding submitted. Each year £100,000 is ring fenced to support applications for funding projects which help colleagues, communities and people who use the company’s services to feel the difference.

More than 200 colleagues have been nominated for the Feel the Difference monthly awards, and attendees at Feel the Difference training sessions have said that the course has helped them change the way they think and reduced stress.

The PEN Awards celebrate best practice in patient experience across health and social care. The programme has been chosen as a finalist in the Friends and Family Test and Patient Insight for Improvement as well as the Strengthening the Foundation categories. Winners will be announced on 1 March.

Earlier this year, the same programme was chosen as a finalist at the Employee Engagement Awards 2017 with winners announced in January. 

Stuart Rennison-Price, Director of people said: “Improving the experience of people who use our services is at the heart of everything we do and the Feel the Difference Programme is a key way of ensuring our colleagues have the best opportunity to do this.

“Its success is testament to the efforts of everyone involved and, whether we win on this occasion or not, I’m delighted this has been recognised.”

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