You Said, We Did – how we made services better in January


Each month Virgin Care makes one change in every single service it runs as a direct result of feedback from the people who use the services. From little changes like moving chairs around to big ones – such as offering additional appointments or helping a patient with a specific request – it’s part of how Virgin Care makes sure that everyone feels the difference.

The scheme means that each year, more than 1,000 changes get made directly because someone who used one of our services asked us to.

We’ve picked some of our favourite changes over the last month (January) from across all of our services:

  • A group of dementia care specialists in Bath and North East Somerset said they wanted a short training exercise on all the psychological losses associated with dementia such as sensory and memory loss. Our Health Improvement Mental Health Service delivered a well-planned, informative and understanding session for the care specialists – that will help improve the patient experience – which as a result taught them how improvements can be made to people despite having dementia.
  • In Essex, local dentists said too many children in the area were not turning up to appointments for tooth extractions, so our Essex Child and Family Wellbeing Service launched a ‘brush club’ as part of breakfast club in certain schools to raise awareness of good oral health.
  • Headteachers across schools in Wiltshire said they would like to better understand how our community children’s service referrals process worked. So we did just that, our clinical lead in the paediatrics team attended the primary schools heads forum to give everyone an update which helped them understand our referrals process better.
  • Over at St Luke’s GP Health Centre in Essex, one of GP practices, patients had said they would like to see the waiting room painted and brightened up. So we did just that and gave it a shiny new look.
  • In East Staffordshire’s people using the Rehabilitation Therapy service said they wanted access to a bigger treatment room at the Balance Street Clinic. We reviewed the room availability and were able to provide a room at the same site which is more spacious.

More news & media...