You said, we did – how we made services better in July


Each month Virgin Care makes one change in every single service it runs as a direct result of feedback from the people who use the services. From little changes like moving chairs around to big ones – such as offering additional appointments or helping a patient with a specific request – it’s part of how Virgin Care makes sure that everyone feels the difference.

The scheme means that each year, more than 1,000 changes get made directly because someone who used one of our services asked us to.

We’ve picked some of our favourite changes over the last month (July) from across all of our services:

  • Parents told the West Essex Children’s Services that they wanted feedback from the Speech and Language Therapist after each school visit. We now send parents a copy of each child’s speech and language therapy plan and a letter encouraging parents to make contact with the service for a meeting or phone call any time they want.
  • In our Luton Musculoskeletal Service patients asked for better quality hand-outs about the exercises they needed to do. Now all our sites can access and print off professionally designed exercise sheets.
  • Users of the Teeside Integrated Sexual Health service wanted improved waiting times for walk in clinics. So we extended the length of time we provide walk in clinics, increased the number of evening clinics and provided a postal testing service via our website.
  • Patients at Surrey Community Dental Services Buryfields Clinic complained that three surgery rooms were too hot. Staff applied for and were awarded “Feel the Difference” funding – a scheme where Virgin Care staff can receive funds to help them made a difference for the people who use their services.  The award has provided three powerful fans for the surgery rooms.
  • In Devon our Family Support Services were informed of a young person who had seen a leaflet for the Mid Devon agricultural show and wanted to attend. We provided tickets and staff and the outing was a great success – albeit very muddy!
  • The Devon Family Support Services Multi Sensory Impairment Team received a request for support to take a young person on a trip to Thorpe Park and stay overnight. We organised the trip and two staff members went too.

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